***This position is not open to C2C arrangements. We are seeking candidates who are interested in direct employment with our company. Third-party agencies are kindly requested not to solicit or submit resumes/CVs for this position.*

About Us:

Our client is a leading utility company committed to providing reliable services to our customers while embracing innovation and sustainability. The Customer Relations and Billing (CRB) team plays a crucial role in ensuring seamless operations and customer satisfaction.

Position Overview:

As a CRB Business Solutions Specialist I, you will be an essential member of the team, responsible for incident triage, testing participation, and resolving low complexity issues.

Primary Duties and Responsibilities:

• Incident Management: Participate in assessing and prioritizing incidents and requests, collaborating with business areas and technology support teams for resolution. Ensure timely review, updates, and closure of Service One incidents and requests. (30%)
• Solution Development: Contribute to the development and review of solution requirements, user test strategies, and support testing and delivery of enhancements. Maintain and review documentation including process flows, interfaces, and test plans. (25%)
• Business Knowledge: Develop understanding of business and system processes within assigned functional areas. Demonstrate comprehension of the solution and relationships across functional modules and CRB ecosystem integration. Participate in implementation and use of modifications and enhancements. (20%)
• Stakeholder Support: Engage with business partners to support their understanding and use of defined processes. Evaluate efficiency and outcomes, identifying opportunities for improvement. Develop understanding of business operations, policies, and regulatory guidelines. (15%)
• Data Management: Develop understanding of business and technical master data models, data governance, and reporting. (10%)

Qualifications:

• Education: High School diploma or equivalency certificate. Preferred: Associate’s or Bachelor’s degree in Business Management or related field from an accredited institution.
• Experience: Minimum of two (2) years direct work experience supporting customer service operational use of technology solutions in a regulated utility environment. College degree may be considered in lieu of one (1) year experience.
• Preferred Experience: Experience supporting SAP’s CRMB/IS-U solution in customer service, billing and rates, finance and credit, or device management.
• Skills: Conceptual knowledge of defined business processes. Strong verbal, written, organizational, analytical, and interpersonal skills. Proficiency in MS Office Suite.

5 days a week for the first few weeks, then hybrid 3 days in office.

Hybrid – In office Tuesday, Wednesday, Thursday