**Production**

**Service Delivery Manager**

**Department**Production

**Location**Cary

North Carolina, United States

**Product**Epic Games Store

**Company**Epic Games

At the core of Epics success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether its building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, were always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. Were constantly innovating to raise the bar of engine and game development.

**What we do**

Whether its driving a vision from start to finish or collaborating with teams to inspire and deliver projects of Epic quality, Epics production teams take pride in consistently delivering world-class products and experiences.

**What youll do**

Epic Games is looking for an experienced, partner-focused Release Manager to oversee and coordinate the end to end release process for titles onboarding to the Epic Games Store. In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA and many other internal teams to drive the title release production effort as we build the premier online storefront.

**In this role, you will**

* Educate and empower partners to submit accurate content for their products and pages

* Validate product, offer, page and build readiness

* Equip partners with the tools and information needed to deliver release plans

* Provide transparency on release status and risks to internal stakeholders

* Train partners to take full advantage of EGS features, from Cloud Saves to Epic Account Services

* Utilize standardized tools and process for harmonious engagement and a consistent user experience

* Demonstrate ownership and accountability of task management

* Contribute insights and help drive tool and process improvements within EGS

**What were looking for**

* Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort

* Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace.

* Exceptional communication skills with experience in external partner engagement

* Excellent organizational skills with strong attention to detail

* Demonstrated ability in process improvement and development

* Familiarity with JIRA, Trello, and Salesforce

* Ability to leave things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience

Epic Games spans across 12 countries with 32 studios and 3,000 employees globally. For over 25 years, weve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epics award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .