Implementation Consultant

Implementation Consultant Job Responsibilities:

• Provide Implementation Services for Commerce applications (50%)
  
  • Implement Commerce applications for customers as well as internally as needed
    • Oftentimes in conjunction with other TrueCommerce software, but occasionally self-contained.
  • Serve as primary technical consultant and business analyst on implementation / onboards involving Foundry applications
  • Work effectively with members of companion teams when delivering solutions alongside other components or project teams.
  • Effectively manage workload across assigned projects
    • Capable of working on multiple projects and with multiple customers/partners
  • Effectively and timely communicate status updates, escalations, and good news to stakeholders; both internally and externally
  • Maintain proper records and efficiently track project statuses
  • Continuous innovation for implementation practices to provide better and more efficient implementations
• Champion New Products (20%)
  • Serve as an early adopter for new Commerce applications
  • Provide actionable feedback to product teams for feature requests, product enhancements, and bug resolutions
  • Act as a voice for TrueCommerce Support and our Customers to address their needs
  • Maintain a positive attitude internally and externally
  • Ensure deployments and product features are scalable to our growth projections
  • Participate in conference room pilots and simulation scenarios to ensure applications can be used, implemented, and supported from a customer and operations perspective
• Build company competency on Foundry applications (10%)
  • Interact with other implementation and support departments of TrueCommerce to identify training needs for Foundry applications
  • Provide backup assistance and support to other resources utilizing Commerce applications
  • Participate in training events to increase awareness and education on Foundry applications
• Provide Support for Foundry applications (20%)
  • Assist with supporting live customers (internal & external) as a secondary and tertiary escalation contact
  • Educate support members on best practices for utilizing, configuring, and troubleshooting Foundry Applications
  • Maintain a positive outward attitude and demeanor with customers as issues are resolved
  • Provide regular, effective, and actionable communication on support issues; including proper updates to cases
  • Assist with continuous refinement of escalated support process

TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.

TrueCommerce. Do business in every direction.

Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. It’s exciting for our employees to see how our products help customers grow their businesses. We encourage employees to grow and develop by providing opportunities for advancement. Employees work in a team environment where they are able to celebrate their achievements as they work towards their goals. Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. Come join our team!