ABOUT THIS POSITION
Are you ready to make a difference in your community and Rise to Serve? Join us in making a positive impact to ensure safety, uphold justice, and become a proud member of the Phoenix Police Department family! The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the Phoenix Police Department.
We are actively recruiting qualified candidates for positions across multiple departments as Police Records Clerk. In this pivotal role, you'll be at the heart of our operations, meticulously extracting and inputting data from police officers' reports into our computer databases. Your work will encompass capturing crucial details about diverse crimes or incidents, including locations, times, property classifications, and information on suspects and victims. Your efforts will directly contribute to the creation of essential reports that support our department's mission. Under the guidance of a civilian supervisor, you'll thrive in a collaborative environment dedicated to upholding public safety and accountability.
Specialized duties across departments may include:

• Processing requests submitted from the media, attorneys, and government agencies by reviewing reports for release and completing redactions of personal identifying information in accordance with Arizona Public Records Law, City Rules and Regulations, Police Department Operation Orders, and Bureau Procedures.
• Performing specialized clerical work which involves receiving, processing, and maintaining information related to the City's Alarm Ordinance.
• Assisting the public with records requests, fingerprints, processing traffic accident reports, and issuing oversize load permits.
• Processing permit and renewal applications, notifying alarm users of false alarm activation's, and processing letter extracts.
• Providing high volume customer service contact over the telephone and in-person, at times under challenging circumstances.
• Responding to information requests from Phoenix Police and other law enforcement agencies.
• Researching data that is maintained in department, state, and national law enforcement databases.
• Conducting precise data entry and proficiently navigating diverse databases and software programs.
• Proficiently managing payments, conducting account reconciliation, and updating payment records.
• Assisting in the daily mail distribution to various city facilities.
• Notifying alarm users about instances of false alarm activation's.
• Coding data accurately into various computer databases.
• Sorting and logging departmental and supplemental reports.
• Maintaining consistent and punctual attendance.
• Processing requests for background checks.
• Rectifying any missing or incorrectly coded data.
• Perform other duties as assigned.

Working schedule and location may vary depending on a department's specialized duty and assignment.
IDEAL CANDIDATE

• Ability to type at a minimum of 30 wpm and work in a fast-paced environment that requires multi-tasking.
• Willing to work in a 24/7 operation, including any shift/weekends/holidays.
• Ability to operate a City vehicle in various areas within Metropolitan Phoenix to complete assigned tasks and must possess a valid driver's license.
• Knowledge of various law enforcement databases (i.e., RMS, CAD, ACIC, NCIC, and ACJIS).
• Knowledge of offense codes.
• Knowledge and understanding of Police terminology.

SALARY
Pay Range: $19.54 to $33.41 per hour.
Hiring Range: $19.54 to $24.93 per hour.
Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS
A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits
MINIMUM QUALIFICATIONS

• One year of clerical experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:

• Experience providing customer service in a fast-paced environment over the phone and in person.
• Experience with processing, reviewing, and fulfilling records requests.
• Standing or sitting for extended periods of time.
• Experience with electronic cashiering systems.

RECRUITMENT DATES
Recruitment closes April 25, 2024. All materials must be received by 11:59 p.m. on this date.
This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE
Police Records Clk, JC:01210, ID# 54074, 4/11/2024, 2 mos, HG, Benefits: 003
Building the Phoenix of tomorrow.
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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.