Summary

Responsibilities

• Lease apartments!
• Know your community! Be knowledgeable of community floor plans, amenities, community, and that of comparable communities.
• Convert leads into tours by following up with all prospects and providing helpful and compelling information about the property, units, amenities, and neighborhood.
• Follow up with all leads and prospects that did not lease. Call them! Document, review, and follow up of daily traffic, phone calls, emails and property visits.
• Seek out new residents with creative and ‘kick-butt’ social and outreach marketing techniques. Visit locators and local businesses to promote your property.
• Respond timely to all calls, emails, and site visits.
• Oversee and ensure the accurate and timely completion of application paperwork and that of lease paperwork.
• Ensure apartments are move-in ready by inspecting and adding last minute touches when appropriate.
• Manage lease renewal process.
• Entry of information into internal resident and property databases.
• Work with current residents to resolve concerns and submit service requests.
• Provide exceptional service – always!
• Plan, facilitate and participate in resident functions and activities.
• Perform various administrative duties.
• Other duties as assigned.

Qualifications:

• Must be eligible to work in the U.S.
• Must have a valid Driver’s License.
• Must have dependable transportation to and from work.
• Ability to work weekends.
• Ability to work days, weekends, and evening hours as needed.
• You’ve got a great attitude, are a go-getter, and love to sell! Have a strong work ethic with reliability and dependability.
• Maintain a friendly and customer service oriented approach to visitors, residents, and your team.
• You are proficient in writing, speaking, and communicating in-person, on the phone, virtually, and through text and email.
• 6 Months Multifamily industry experience a plus or related customer experience in the service industry.
• Bi-lingual is a plus.

Physical Demands

Required Skills/Abilities

• You can lease!
• You’ve got skills! In communication and customer experience.
• Affordable, Section 8 based, LIHTC experience a huge plus!
• Basic computer skills in a Microsoft and Windows environment.
• Always be professional and courteous.
• Be well organized and able to meet deadlines.
• Follow all company policies and procedures.
• Be a team player!
• Must have proof of current liability insurance for the vehicle using as transportation.