Description

Job Summary

Plans, organizes, and directs all diagnostic services in the Heart Station. Ensures adherence to departmental policies as they relate to the daily operations of the Heart Station. Support operations by providing administrative oversight of the Heart Station through supervision of finances, talent management and recruitment. Responsible for interview, hire, assign work to, and evaluate work performance of personnel supervised. 

Job Specific Duties

• Responsible for researching the newest technology and equipment within the market and participates in the selection of equipment and supplies for the Heart Station, in collaboration with the Echo MD’s. 
• Oversee delivery of all Cardiac Diagnostic Imaging services to fetal, pediatric, and neonate patients.
• Creates departmental schedule and supervises on-call rotations. 
• Collects research data for physicians in collaboration with the Research department. 
• Assists the leader in creating, editing, and updating policies and procedures for the Heart Station team. 
• Identifies and corrects minor equipment malfunctions and software issues and refers major technical malfunctions to the appropriate team (i.e. biomedical engineering or IT services). 
• Responsible for providing proper coverage for the clinics & ensures appropriate number of staff are scheduled. Accountable for providing the proper equipment & IT infrastructure to conduct on invasive cardiac diagnostic test. 
• Institutes new procedures and keeps abreast of new procedures and theories.
• Summons qualified personnel immediately if an emergency situation develops or if a patient is in apparent distress. 
• Orients, trains, and evaluates technologists regarding the policies and procedures of the department.
• Assists the Director in preparing the annual departmental capital and operational budget requests for machines needed in the heart station and selects equipment. 
• Accountable for the recruiting, selection, and evaluation of technical staff.
• Communicates effectively with interdisciplinary teams; shares information within timelines to aid top outcomes for patients and families. 
• Evaluates staff competencies including peer to peer observation. Assures completion of QA on images, conclusive diagnostics, and study accuracy in preparation for presentation to the physician.
• Prepares monthly reports regarding volume, complexity of cases, number of sedations, average time of case and completeness of studies for the Heart Station leadership team. 
• Selects, trains, coaches, and evaluates assigned staff, provides input to the performance improvement plan to maximize quality and safety. 
• Participate in quality improvement initiatives to continually improve departmental performance. 
• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.
• Promote a culture of excellence by establishing expectations and maintaining consistency through accountability.
• Directs and supervises staff in the Heart Station. Ensures a fair delegation of workload. Responsible for charge reconciliation, daily Kronos upkeep, and departmental productivity.
• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Business, Healthcare, or related field
• CPR - American Heart Association BLS - must maintain active and in good standing throughout employment
• 2-4 years of healthcare service line experience
• 2-4 years of healthcare operations experience
• 2-4 years of management experience Cardiac Diagnostic Services

Knowledge, Skills, and Abilities

• Knowledge of budgeting and capital budgeting process preferred.
• Experience with vendor management and top-notch negotiation skills preferred.
• Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other Health System personnel.
• Excellent communication skills and experience in working within a multidisciplinary team to optimize the patient and family experience.
• Ability to troubleshoot imaging equipment and software programs.
• A superior degree of professionalism, diplomacy, and capacity to build consensus.
• Ability to collect, analyze, and apply data and other pertinent information to develop short- and long-term goals and budget.
• Able to effectively monitor and develop the abilities of subordinates.
• Strong leadership skills with the ability to motivate, develop team members, and collaborate with physicians.
• Able to maintain confidentiality of sensitive information.
• Ability to remain calm under stressful situations.

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