Role Purpose: To enable the Customer Success organization to support retention efforts and strong customer engagement. This role is critical in driving efficiency and effectiveness into CSM workflows through strategic partnership with CS leadership and execution of retention and customer experience programs. The role involves core operations activities, such as meaningful metrics, reporting and analysis, process optimization, and CRM efficiency a...
The Business Need The Index and Analytics (I&A) business within the London Stock Exchange Group features industry leading brands and products such as the FTSE global equity indexes and Russell US market indexes and FTSE Fixed Income indexes as well as alternatives asset class indexes in Real Estate and Infrastructure. We develop and market industry defining offerings with the likes of ICB and SEDOL, ESG, Green Revenue Data and other Sustainable i...
