ServiceMaster CDR is a premier full-service Disaster Restoration company providing the highest quality restoration services with unwavering integrity in Northeast Ohio and Central Texas. Our twelve (12) branch locations are one of the top 5 ServiceMaster franchises in the U.S. Our comprehensive restoration services for commercial and residential include water/mold mitigation, fire/smoke/odor damage, weather damage, contents cleaning/restoration, biohazard/trauma/and vandalism clean-up, emergency board-up and tarping, as well as reconstruction services. We provide 24-hour emergency response and can mobilize nationally for catastrophes. We take great pride in helping our communities in their time of need, rebuilding homes and businesses and restoring lives.

POSITION OVERVIEW

ServiceMaster CDR is seeking a full-time Emergency Response Technician to join our energetic and dynamic team. This position plays a pivotal role in being the first on site to potential clients that have property damage or loss. In this role, you will respond to emergencies as they occur and mitigate damage to the property. Professional board-up and tarp-over is the first step in the restoration process. This position responds rapidly with emergency board-up services to keep out the elements and unwanted guests.

JOB RESPONSIBILITIES

• Respond to emergencies in real-time to offer assistance and support to community members in need after a fire, flood, or other disaster-related emergency

• Communicate with the affected home or business owners to provide information about ServiceMaster by Disaster Recon and how we assist in getting their property and lives back to normal

• Quickly build rapport in high-stress and difficult situations

• Implement board-up/tarp-up services to protect to prevent further damage after a disaster after homes/businesses have succumbed to damage from storms, floods, fires, or other unforeseen emergencies

• Secure properties to avoid becoming the target of vandalism or theft

• Work with basic construction types and materials

• Utilize phone applications to take pictures and document work

• Operate manual and power tools

• Set up and climb different types of ladders

• Drive up to 50-75 miles per day

EXPERIENCE / SKILLS / EDUCATION

• High School Diploma or GED from an accredited institution

• No experience necessary. Training will be provided to qualified candidates

• Excellent customer service skills

• Basic knowledge and experience with hand tools

• Good with technology. Ability to use smart phone and tablet

• 1 year of restoration industry experience (water, fire, and mold) is preferred, but not required

PHYSICAL DEMANDS / WORKING CONDITIONS

• Must be available for on-call rotation and be able to respond at night and on weekends when on-call

• Capable of lifting up to 50 pounds with or without reasonable accommodation

• Physical job that requires working indoors, outdoors, and in varying temperatures depending on the current weather conditions

• Ability to climb ladders, work at ceiling heights and in tight spaces (crawls spaces, attics, etc.)

• Pushing, pulling, & lifting of tarps and other materials up to 50 lbs. may be required on occasion

• Being able & willing to work as part of a team, but also as a self-motivated individual

• Excellent verbal and written communication skills

• Proficient with technology (mobile devices, computers, etc.)

• Strong sense of urgency

• Ability to sit/stand/walk for prolonged periods of time

• Clean driving record, valid driver’s license, and reliable transportation

• Must pass background check

COMPENSATION & BENEFITS

ServiceMaster by Disaster Recon offers a professional environment, stability, upward mobility, and excellent benefits.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.