EQUIREMENTS: • High school diploma required.• Must have a flexible schedule to work all shifts, including late nights, holidays, weekends, and occasionalovertime.• Must be able to work independently with limited to no supervision.• Excellent written and oral communications skills.• Proficient in Microsoft Office software.Responsibilities:

Provide daily communication, basic data entry duties and general administrative support.• Answer busy phones, respond to numerous emails, and assist guests, vendors, and team members at thewalk-up service window.• Relay operational information to department management, team members and other departments asnecessary.• Frequent collaboration with departments and property venues across Universal Studios Hollywood andCityWalk, hotels, security, parking, janitorial and maintenance.• Coordinate emergency dispatch and crisis communication and response.• Provide ‘Best in Class’ guest service at every interaction by accommodating guests’ needs with urgency andelevating special needs to a manager in a timely manner.• Substantial data entry, reporting and distribution.• Track and report CityWalk Food team member attendance.• Process cash or credit parking refunds.• Support all CityWalk tenants and vendors with property access through ID creation/issuance and vehicleclearance.• Additional duties or tasks as assigned.