Recent Searches

You haven't searched anything yet.

45 Customer Service Manager Jobs in Evanston, IL

SET JOB ALERT
Details...
Ornua Co-operative Limited
Evanston, IL | Full Time
$92k-120k (estimate)
10 Months Ago
FedEx
Evanston, IL | Full Time
$29k-38k (estimate)
6 Days Ago
U-Haul
Evanston, IL | Full Time
$38k-48k (estimate)
5 Days Ago
Hudson Group
Evanston, IL | Full Time
$30k-36k (estimate)
5 Days Ago
YWCA Evanston/North Shore
Evanston, IL | Full Time
$43k-53k (estimate)
4 Months Ago
Paper Source Inc.
Evanston, IL | Temporary
$38k-48k (estimate)
6 Months Ago
FedEx
Evanston, IL | Full Time
$29k-36k (estimate)
3 Weeks Ago
Nova Driving School
Evanston, IL | Full Time
$42k-54k (estimate)
3 Weeks Ago
The Home Depot
Evanston, IL | Full Time
$40k-50k (estimate)
10 Months Ago
Paper Source Inc.
Evanston, IL | Other
$38k-48k (estimate)
1 Month Ago
Domino's
Evanston, IL | Part Time
$35k-44k (estimate)
10 Months Ago
Domino's Franchise
Evanston, IL | Full Time
$35k-44k (estimate)
11 Months Ago
Hilton Garden Inn Chicago North Shore/Evanston
Evanston, IL | Full Time
$29k-38k (estimate)
11 Months Ago
Critter Control
Evanston, IL | Full Time
$42k-48k (estimate)
Just Posted
Aramark
Evanston, IL | Full Time
$33k-43k (estimate)
2 Weeks Ago
The Mather Evanston
Evanston, IL | Full Time
$34k-44k (estimate)
3 Weeks Ago
FLIK Hospitality Group
Evanston, IL | Full Time
$29k-39k (estimate)
1 Month Ago
Fidelity Investments
Evanston, IL | Full Time
$52k-73k (estimate)
2 Months Ago
Pearl Healthcare
Evanston, IL | Full Time
$77k-106k (estimate)
3 Months Ago
Sweetgreen
Evanston, IL | Full Time
$31k-39k (estimate)
5 Months Ago
Pearl Healthcare
Evanston, IL | Part Time
$60k-75k (estimate)
5 Months Ago
Sodexo
Sodexo
EVANSTON, IL | Full Time
$65k-84k (estimate)
5 Months Ago
ConvergeOne
Evanston, IL | Full Time
$87k-106k (estimate)
6 Months Ago
vereco
Evanston, IL | Full Time
$56k-71k (estimate)
8 Months Ago
American Vintage Home, Inc
Evanston, IL | Full Time
$48k-62k (estimate)
8 Months Ago
vereco
Evanston, IL | Full Time
$50k-62k (estimate)
10 Months Ago
Sweetgreen
Evanston, IL | Full Time
$30k-38k (estimate)
10 Months Ago
Avidity Science
Evanston, IL | Full Time
$53k-70k (estimate)
1 Week Ago
Gamma Team Security, Inc
EVANSTON, IL | Part Time
$44k-57k (estimate)
1 Month Ago
Customer Service Manager
$92k-120k (estimate)
Full Time | Wholesale 10 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Ornua Co-operative Limited is Hiring a Customer Service Manager Near Evanston, IL

Job Title: Customer Service Manager
Reports to: VP of Supply Chain, OFNA
Location: Evanston, IL, USA
_____________________________________________________________________
Company Background
Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.
Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.
You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.
Ornua Foods North America is based in Evanston, Illinois and we market and sell Kerrygold butter and cheese in the North American market. We are the number two butter brand in the US and the number one in the specialty cheese market.
Ornua’s Values
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas , Make It Happen , Be Our True Selves , Show You Care and Achieve Great Things Together.
Ornua’s Growth
At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Growing For Good’ strategy. We have delivered significant growth in our core business and enhanced our footprint with a major acquisition in the USA. Ornua continues to grow strength by strength with bold plans to enhance the value created for our shareholders.
Why This Role is Valuable
The Ornua Foods North America Customer Service team is moving from a focus on order fulfilment and customer service, to engaging in full customer relationship management.
This role will work with the Sales Team to build relationships with key customers, develop and implement improved ways of working, in a way that optimizes the customer experience with a focus on creating process efficient/cost effective ways of working. Whilst continuing to ensure excellent On Time In Full (OTIF) performance.
Key Areas of Responsibility
Recruit, train, coach and lead team to properly provide excellent customer service and to manage close customer relationships.
Develop and manage relationships with customer fulfilment counterparts to improve order patterns and OTIF, while discovering and eliminating root causes of recurring issues.
Develop improved ways of working with key customers, implementing them into standard working practices.
Delivering on Supply Chain Team’s objectives, goals, and strategies (OTIF, vendor scorecards).
Leading and assisting team of Customer Service Representatives to:
process customer orders, returns, claims, queries, etc. in a timely manner.
arrange transportation and liaise with warehouses.
troubleshoot orders/situations that require escalation/special handling.
Ensure that formal Standard Operating Procedures exist for Customer Service processes, seeking opportunities to continuously improve such processes especially those with cost saving potential.
Collaborate with internal supply chain team on demand and supply issues.
Provide timely and proactive communication on product supply and service information to cross functional teams.
Oversee customer issues and identify trends to ensure effective short and long-term problem resolution.
Checking and approving of invoices and return/credit processing.
Key Requirements:
Degree in Supply Chain, Operations or related discipline preferred.
At least 3 years’ experience in customer service building the desired customer relationships, ideally in dairy and/or CPG industry.
At least 2 years’ experience managing a customer service team.
Intermediate/advanced knowledge of MS office applications (Excel, Word, PowerPoint, Outlook, and Internet).
Experience with ERP Systems (Infor M3), EDI, Salesforce and of using third party portals preferred.
Strong interpersonal and communication skills for effective relationship management with internal/external stakeholders.
Ability to communicate ‘data’ as ‘information’ to a wide audience.
Work on own initiative to resolve issues and to recommend process improvements.
Proven time management skills with the ability to organize and manage multiple priorities and meet deadlines.
Strong analytical and problem-solving skills, ability to present data as information to a wide audience.
Awareness of food traceability requirements.
Working knowledge of US product data requirements (GTIN / UPC / EAN codes).
#HYBRID

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$92k-120k (estimate)

POST DATE

05/30/2023

EXPIRATION DATE

10/09/2023

HEADQUARTERS

DUBLIN

SIZE

3,000 - 7,500

FOUNDED

1961

CEO

KEVIN LANE

REVENUE

$1B - $3B

INDUSTRY

Wholesale

Show more

Ornua Co-operative Limited
Full Time
$39k-51k (estimate)
Just Posted
Ornua Co-operative Limited
Full Time
$37k-48k (estimate)
1 Day Ago
Ornua Co-operative Limited
Full Time
$47k-60k (estimate)
1 Day Ago

The job skills required for Customer Service Manager include Customer Service, Initiative, Customer Satisfaction, Problem Solving, Customer Relationship, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
Samplers Inc
Part Time
$56k-73k (estimate)
Just Posted
For the skill of  Initiative
DXJ Medium Inc
Part Time | Contractor | Full Time
$71k-91k (estimate)
Just Posted
For the skill of  Customer Satisfaction
Strategic Retail Solutions
Full Time
$54k-72k (estimate)
3 Weeks Ago
Show more

The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

Nova Driving School
Full Time
$42k-54k (estimate)
3 Weeks Ago
FedEx
Full Time
$29k-36k (estimate)
3 Weeks Ago
YWCA Evanston/North Shore
Full Time
$43k-53k (estimate)
4 Months Ago

If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more