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Company Information
PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.
Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!
Division Information
PACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.
The Role
The PACCAR Solutions Service Management (PSSM) program vision is to achieve a world class operation that empowers service management capabilities to optimize quality of service, with an exceptional value of the solution for PACCAR customers, dealer services, and fleet business. PSSM strives to develop, deliver and maintain the best work management solution for our users. We will do this through technology, innovation, leadership and partnerships providing superior service to our customers, business partners and service providers.
The PSSM managed services operation provides governance for enabling support services to achieve operational efficiency and effectiveness. Governance with managed services assures the investment in IT generates business value and mitigate the risks that are associated with projects. Managed services responsibility is to deliver all services provided by PSSM business support services, controls service level management for efficiency and effectiveness, and governs managed services operation.
The Solution Support Analyst will work in collaboration with the PSSM Program Owner, empowered to deliver technology support services to enable knowledge centered support, from the point-of-interaction to service fulfillment of incidents and requests, for continuous service improvement. This position is located in Renton, WA.
Job Functions/Responsibilities
Qualifications
Education/Training
PACCAR Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
Diversity & Inclusion
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.
PACCAR's IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supports initiatives and activities for all. PACCAR supports women through the PACCAR Women's Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events.
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for the Business Analyst - Service Management is $84,000 - $131,700 annually. Additionally, this role is eligible for a full range of benefit options listed above. Additionally, this role is eligible for a full range of benefit options listed above.This position is also eligible for a holiday gift.
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Full Time
$105k-128k (estimate)
05/02/2024
05/20/2024
paccar.com
BELLEVUE, WA
15,000 - 50,000
1905
Public
R PRESTON FEIGHT
$10B - $50B
Durable Manufacturing
PACCAR designs, manufactures and distributes light, medium and heavy-duty trucks.