Counter Sales Associate Middletown Counter Sales Associate Middletown ****

**Counter Sales Associate Middletown**

**Basic Purpose:** To present and sell the company product lines, programs, and services in an effective manner resulting in year over year growth which is consistent with the company forecast.

**Functional Responsibilities:**

Conversant in all of the key product lines

Stay current on eclipse, know how to enter orders, search for orders and product and

order special order equipment as needed

Ability to upsell and accessorize customers order

Effective and courteous follow up and problem resolution for customer

Ability to properly process Warranty claims and returns properly

Critical Duties and Responsibilities:

Sell and Service the customer so they want to return, be available, listen and help them

make their business better.

Attends product and technical training

Reviews Calling Ques to follow up on customer orders.

Assist Branch Manager in solving customer problems.

Performs cycle counts in a responsible manner once a month.

Enforces company procedures and policies for returns, damages, shortages and

backorders.

Contacts customers to increase sales during slow periods, to increase existing orders,

notify truck is in area or any other customer service initiative

Sweeps, cleans and neatens as necessary.

Annual physical inventory

**Performance Guidelines:**

Customers satisfied.

Orders placed in timely manner

Branch evaluations are 75% or higher.

Calling Ques within 30 days.

A minimum of 3 classes on product or technical instruction.

**Requirements and Qualifications:**

HVAC Experience/Plumbing (at least one year) and/or Plumbing/HVAC Certification

Excellent communication skills.

Positive Can Do attitude

Computer literacy preferred. (Microsoft Word, Excel)

Please contact our Human Resources department for more information or to apply.

2021-05-14T14:17:50-04:00 **Share This Information**

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