What are the responsibilities and job description for the Service Operations Specialist position at Mitsubishi Motors North America?
Join the Mitsubishi Motors North America (MMNA) Team!
At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.
Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.
At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.
Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.
Summary of the Role:
The Specialist, Service Operations position within the Aftersales Service Operations group has responsibility for managing targeted key initiative projects within MMNA’s Aftersales Department. This includes serving as primary support from conception, to implementation, to ongoing program maintenance. The person in this position must be strategic, analytical, and able to develop a quick understanding of operational goals, processes and plans to effectively support to – and in excess of – KPIs. This position will be responsible for providing direct support to the Director, Service Operations through vendor relationship management and reporting. Additionally, this position will interact directly with and provide program support to the Field team and Dealer operations for the programs and initiatives managed by the Service department.
Location of Position:
This position reports to the Franklin, TN headquarters of MMNA, and the successful candidate must live in or near the Greater Nashville Area or be willing to move. In accordance with MMNA's unique and strong work from home culture, post-onboarding (~60 days) this position can be performed often from home except for the occasional team meeting or project meeting. However, again, the successful candidate must at least live within or near the Greater Nashville Area, and unfortunately, we cannot make exceptions to this requirement.
Responsibilities:
- Support assigned projects from inception to post-execution; the person in this role is primarily responsible for supporting development, execution, maintenance, and reporting to MMNA Leadership, and including adherence to key project timeline milestones. Serve as the internal SME with respect to assigned projects, acting as primary support of all aspects of the projects. In addition, this position will act as a point of contact for the regions and field personnel for Aftersales Service Operations programs. (Ex: MiCar, RedCap Ride Share, Future programs – Service Loaner, Connected Car).
- Provide support for assigned projects, including communication with third party vendors and others assigned or related to the assigned projects. Ensure that the agreed upon service is well defined and consistently met or exceeded. Work with 3rd party vendors to resolve any performance related issues.
- Track and report on strategic project objectives and deliverables to ensure business partners’ expectations are met. Analyze and report on charges and costs, resource management, and internal/external planning.
- Develop excellent internal working relationships cross-departmentally and leverage those relationships to regularly communicate information associated with projects and programs.
- Assess and measure effectiveness of programs over time, and when necessary, provide recommendations to MMNA Leadership for ongoing improvement measures. Research and present recommendations on cost savings, avoidance opportunities, and other efficiency enhancements. Collaborate with business partners when necessary to drive continuous improvement and develop action plans.
- Create presentations and assist with developing reports for assigned projects and programs as requested.
- Acts as a team player within the Aftersales Service Operations team to provide assistance where needed to ensure overall team success.
- Interact with and provide program support to the Field Team and Dealerships for the programs management by the Service team.
The above list is representative of the critical duties of this position but is not a complete list of all functions the successful candidate may perform in the role. Additionally, the successful candidate may have the opportunity to work on additional projects with departmental teams on an as-needed basis. The incumbent is expected to work a full-time schedule of 8 hours daily/at least 40 hours per week.
Required Qualifications:
- Bachelor’s Degree (business discipline or related field, or equivalent combination of education and experience
- Excellent interpersonal, verbal and written communication skills with an ability to bring multiple people/partners/groups together for project collaboration.
- Ability to effectively manage multiple priorities while meeting deadlines and producing a quality work product; accustomed to working in a fast-paced global environment.
- Must be proficient in Microsoft suite of products (Excel; PowerPoint; Word; Outlook)
- Must be willing to learn new things, work in new areas, and thrive in an environment where independent decision-making may be required. This is a new role with responsibilities in many areas, and the successful candidate must be comfortable assessing Company needs and making recommendations for their own projects and goals.
Perks and Benefits:
- Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
The MMC Way:
Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:
- Think of Our Customers, Strengthen Trust
- Enrich Society
- Welcome All Facts, Share Difficult News First
- Conduct and Challenge Yourself Professionally
- Respect All, Work as a Broader Team
Diversity and How to Apply:
At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.
Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.
Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with both legal requirements and our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.
We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email
mmna-talent_acquisition@na.mitsubishi-motors.com
.
We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.
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