** Associate Application Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** ASSOC001370 Showing 1 location **Job Details**

**Description**

**This will be a remote position.**

* Employee stock ownership program eligibility begins day ONE of employment.

* COMPANY PAID Paternity & Maternity Leave.

* Generous PTO package, 2 paid floating holidays, 1 day of paid volunteer time off.

* Multiple benefit plans, eligible day one of employment- NO WAITING PERIOD.

* Leadership team invested in the development, success, and happiness of our employees.

* "Live and work like a DMA Employee-Owner: We focus on work/life balance, mental health, and the overall wellness of our employees.

**Position Summary**

The Associate Application Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.

**Essential Duties and Responsibilities**

* Provide client support of assigned software solutions

* Contact clients via phone and/or provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team. Use appropriate communication channel based on issue complexity documenting results in JIRA.

* Diagnose and triage issues with software; determine and document root cause

* Maintain and enhance existing software solutions

* Aid in developing and documenting potential solutions to a given issue

* Assist with preparation of functional and technical documentation

* Participate in code reviews and release & sprint planning sessions

* Assist with developing unit test cases for new features and bug fixes

**Non-Essential Duties and Responsibilities**

* Perform other duties as assigned

**Education and Qualifications**

* College degree in Computer Science, Computer Technology, or related field preferred

* 0-2 years programming experience

* Familiarity with professional programming preferred; no experience required

* Familiarity with .Net technology stacks, SQL etc.

* Knowledge of relational databases and object-relational mapping concepts

* Understanding of the software development life cycle; agile methodology

* Intermediate verbal and written communication skills; excellent listening skills

* Intermediate organizational skills; ability to handle multiple projects

* Basic troubleshooting skills

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