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Job Title:
System Director of Patient Connection Center
Cost Center:
301351028 Central District-Appointments
Scheduled Weekly Hours:
40
Employee Type:
Regular
Work Shift:
40 Normal (United States of America)
Job Description:
JOB SUMMARY
The Director - Patient Connection Center is responsible for designing, directing, implementing and maintaining a patient contact center strategy and integration program for MCHS call centers, pre-arrival, registration, referral management and patient appointing activities. The Director - Patient Connection Center is responsible for the oversight and direction of the integrated call center, pre-arrival, registration, referral management and patient appointing activities for MCHS. This individual will direct staff and collaborate across many service lines including Ambulatory Operations, Physician Leadership, Patient Financial Services, Information Systems, Human Resources, and many others to design, implement, and manage the Patient Connection Center to ultimately serve all access-related operations across MCHS. This position will span across the contact points patients make within MCHS and will include the multidisciplinary internal and external access centers. The Director - Patient Connection Center will collaborate with other Revenue Cycle functions to ensure that key Revenue Cycle metrics impacted by Patient Access activities are monitored and maintained at industry standard levels. The Director - Patient Connection Center will uphold the values of MCHS and appropriately execute the mission and vision of the system. The Director - Patient Connection Center manages the overall operations of the Patient Connection Center, providing strong leadership, direction and motivation for the staff and ensuring cost, productivity, quality and service objectives are met. The individual will communicate with senior management and executive leadership on Patient Connection Center operations, results, strategic development plans, and serves as the key liaison between call center operations for MCHS.
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: Bachelor's degree in health care, information technology, business or related field.
Preferred/Optional: Master's degree in health care, information technology or business field.
EXPERIENCE
Minimum Required: Five years' experience in health care leadership. Two years' management experience of a call center and appointing within healthcare. Demonstrated working knowledge of integrated healthcare patient access functions (call centers, pre-arrival, registration, referral management and patient appointing activities). Demonstrated proficiency with problem solving, leadership and with the Microsoft Office Suite. Experience with interactive presentations to a group. Demonstrated proficiency with verbal, non-verbal and written communication skills.
Preferred/Optional: Experience working with healthcare professionals among many levels of an organization.
CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None
Preferred/Optional: None
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.
Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.
Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.