We are looking for someone available to work 30-40 hours a week, between 9am & 6pm, and may include weekends. Special consideration is given to candidates with prior UPS Store, Postal Annex, or other similar experience.

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Flexible schedule
• Paid time off

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Please confirm that you have an active Notary License for California

Work Location: In person