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At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.
As a 1st Line Product Support Engineer, you will be the first point of contact for customers experiencing issues with our product. This role involves understanding the customer's problem, troubleshooting it, and either resolving the issue or escalating it to the appropriate team.
We have a 190-strong team and a health and wellbeing package to support you each and every day, alongside plenty of opportunities for growth and development as we all strive to achieve our collective ambition.
Reporting to: IT and Security Team Lead
Working Hours for this role will be in Central Time Zone
Responsibilities
Requirements
Essential
Desired
Benefits
We’ll reward you with a competitive basic salary along with a range of excellent benefits including:
ieso is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us to help our patients.
Diversity & inclusion studies have shown that certain people are less likely to apply for a role unless they meet 100% of the job requirements. Here at ieso, we look for people who can add to our company culture and reflect our values, whilst understanding that certain skills and experiences can be taught. So whoever you are, if you like the look of one of our roles, we encourage you to apply as you could well be our needle in a haystack.
As an equal opportunity employer, equity, diversity and inclusion are values that are critical to our success. Our people are our strongest asset - come and see for yourself!
Full Time
$71k-92k (estimate)
05/05/2024
05/18/2024