Description. OVERVIEW. The Guest Service Representative (GSR) plays play a key role in creating a fun and energetic environment here at the Ice Den. Guest Service Representatives are a constant support for the visitors whether working as an Ice Monitor, at the Skate Counter, or simply answering questions and directing guests when needed. In addition to Customer Service, GSR’s help maintain the safest and cleanest facility with their duties. FLSA ...
Description. ESSENTIAL CONTRIBUTIONS. Always give 110% effort towards Customer Service. remaining interested, attentive, and resourceful for each guest, provide friendly greeting. Provide details on all Ice Den programs and general inquiries to those who ask – communicate by phone, email, mail, fax and in-person. Assist with enrolling customers for programs, check in public skate admissions as well as Adult Open hockey/Stick time. Act as cashier ...
Description. ESSENTIAL CONTRIBUTIONS. Gives 110% effort towards Customer Service at all times. Drives sales through engagement of customers, suggestive selling and sharing product knowledge. Directs customers by escorting to racks and counters. Greet and receives customers in a welcoming manner. Documents sales by creating or updating customer profile records. Assists with inventory, including receiving and stocking merchandise. Alerts management...
Description. OVERVIEW. The Ice Technician (Ice Tech) directly contributes to keeping the Ice Den a place of excellence. From the overall appeal of the facility to the quality of the ice, they work their hardest to exceed the everyday standard. As a constant support for the whole facility, daily activities are geared toward directly upkeeping the ice, ice resurfacer, maintaining logs, and acting as a First Responder during events and in regard to ...
