What are the responsibilities and job description for the Healthcare Liaison position at Humana Inc.?
Description
Responsibilities
As a Home Health Patient Care Coordinator, you will:
- Primarily conduct pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care.
- Develop/maintain contact with key accounts as assigned. Promote exemplary customer service to physicians, facility personnel, patient, and patient family at all times.
- Ensure effective communication and collaboration with branch staff and field sales resources via weekly meetings. Maintain market awareness and prepare competitive updates.
- Assist branch in timely processing of physician orders.
- Inform hospital personnel, patient and/or patient family of case acceptance and document all demographic, clinical, payer and other information as required on company approved forms to support diagnosis and home healthcare orders.
- Provide input to care plan development and inform the Company location clinical staff (e.g. Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patient's acceptance, and ensure that patient's needs are appropriately matched.
- Abide by all operational compliance with internal controls and reporting.
- Participate in special projects, quarterly Blitz events, specialty program launches and performs other
duties as assigned.
Required Experience:
- One to three years of health care industry sales experience required.
- Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.
- Previous healthcare sales experience preferred such as selling in skilled nursing facilities (SNFs), DME, ortho, cardio, etc OR previous experience as a clinical liaison preferred
- Excellent customer service, organization, time-management, problem-solving, and communication skills are required.
- Microsoft Office proficiency required.
- This role requires full COVID-19 vaccination.
Scheduled Weekly Hours
40
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