Position Summary:
A Houseperson regularly performs duties to assist with the efficient operation of the housekeeping and laundry departments to help ensure the highest level of guest satisfaction. Responds to guest requests in an efficient and professional manner and maintains a positive overall impression of the property by the upkeep of the hotel premises.
Duties and Responsibilities:
- Able to work a flexible schedule and adhere to start times.
- Wear proper attire and a nametag while on shift. Keep personal appearance professional.
- Complete all required company and brand-specific training and/or certifications in a timely manner.
- Be familiar with all hotel services and features.
- Acknowledge guests in public areas with warm friendly greetings.
- Demonstrate and promote a strong commitment to providing the best possible experience for our guests. Offer guest assistance when needed and whenever possible in a professional manner.
- Report guest issues and complaints in a timely manner to ensure guest satisfaction.
- Empty breakfast and lobby trash containers daily, and/or as needed. Assist housekeeping with their trash removal when necessary.
- Clean all public areas, vacuum hallways, and upkeep the lobby as well as other assigned areas.
- Clean the Pool/Spa area as needed and restock towels.
- Assist housekeepers with the removal and replacement of linen in guest rooms.
- Assist with stocking housekeeping carts and supplies in the storage rooms.
- Assist maintenance with light bulb replacements, TV programming, and carpet shampooing as needed.
- Assist housekeepers during deep cleaning and preventive maintenance work.
- Stock guest supplies for the front office.
- Maintain grounds and sidewalks to increase curb appeal by picking up debris and cleaning as necessary.
- Maintain cleanliness of stairwells and hallway passages.
- Complete all tasks as assigned on Houseperson's daily checklist.
- Follow established health and safety procedures for using cleaning chemicals and equipment.
- Individuals will be cross-trained in laundry and housekeeping duties to provide assistance as needed.
- Report accidents pertaining to guests or personal injury immediately to a supervisor.
- Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
- Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
- Follow supervisor directions and work independently with minimal supervision.
Physical, Mental and Environmental Demands:
- Be able to perform job functions with attention to detail, with efficiency and under time constraints.
- Requires physical mobility and stamina.
- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
- Be able to bend, reach, push, kneel, pivot and grip items while working on assigned tasks.
- Must have the manual dexterity and coordination to operate all necessary hotel equipment.
- Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
- Be able to work in a standing position for your shift.
Skills, Educational Background and Experience:
- High School Diploma or GED preferred.
- A team player, yet able to work independently.
- Customer Service Skills and communication.
- Able to organize, plan ahead and manage workload.
- Work cohesively with co-workers as part of a team.
- Ability to work effectively in a fast-paced environment.