RDS DELIVERY SERVICE INC is Hiring a NYC Dispatcher Near Long Island City, NY
Description DISPATCHER JOB DESCRIPTION A courier , vehicle dispatcher is a skilled, effective, multitasking individual who is comfortable working in a fast paced environment. They use technology, risk assessment, maps, transportation options, time constraints and other information to assign open orders for couriers and drivers to complete in required time parameters. This position requires a considerable degree of initiative, independent judgment, general computer skills, RESPONSIBILITIES Responsibilities include, but not limited to, prioritizing, assigning, and coordinating all activities to ensure that our customers needs are met or exceeded on a daily basis. Communication should be clear, concise, motivating and tactful to both employees and customers alike. Ability to prioritize as needed as well as resolve customers issues within a timely manner. Documentation of above activities regarding job assessments and special needs. Communicate with customers via telephone and or email to assure updated information has been received. Requirements
Computer technology: Windows 2016, Outlook, Excel, Word, Google Maps, GPS Mapping software . Xcelerator by Key Software
Knowledge of Geography of NYC and surrounding areas including MTA trains, Highways and Bridges
English language both verbal and written
WP at least 40wpm
Logical reasoning to identify solutions to resolve problems
Skills
Multitasking, coordinating activities, observation and relay of details effectively
Speak clear concise and act quickly in emergencies
Effective work relationships with office team including but not limited to dispatch team
Critical Thinker
Detailed in thought and in writing
Ability to resolve conflict
Ability to effectively motivate, encourage staff to finish job to completion
Leadership qualities,
Energetic ,
Walks, talks and moves with a sense of urgency
Dependable and consistent attendance
Qualifications
Associate Degree/ Preferred Bachelors Degree in Business or Management
2 years dispatching experience or other related industry or transferable skills