Healthcare Resource Specialist Full-Time Days at Trinity Health in Boise, Idaho, United States Job Description Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a Healthcare Resource Specialist to join our referral team, providing exceptional customer service to our patients, facilitating the transfer of care between primary care providers and specialists. You will work full-time Monday-Friday during typical office hours. In this position, you will collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus values and missions. You will support all of the clinic departments and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks. You will use various software platforms. Your priority is ensuring patient information is accurately collected to facilitate the referral process and providing quality service to physicians related to patient information and communication needs. About This Position: This work is done primarily over the phone, in a non-clinic setting. To be successful in this position, you must have a strong passion for customer service as well as working within a team. We will provide a minimum of 6 (up to 12) weeks of training before you will work independently. GENERAL REQUIREMENTS Education: High School Diploma or equivalent required Experience: Previous experience in hospital, medical or insurance office setting preferred. Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred. ESSENTIAL FUNCTIONS: Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships. Interact over the phone with Saint Alphonsus patients and physician offices in order to effectively and efficiently process referrals. Ability to work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, a To view full details and how to apply, please login or create a Job Seeker account