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The main responsibility of the Assistant Restaurant Manager (Harwood House) is to serve as the ‘right-hand’ of the restaurant manager. The Assistant Manager is responsible for implementing workflow procedures and processes based on direction from the Manager, supervising employees during day-to-day tasks, providing customer support in escalated situations, and filling in for the Manager when he/she is not on-site. Additional responsibilities include managing the wine program, organizing, participating in FOH meetings, and attending QHSR leadership events.
Essential Job Functions:
- The Assistant Manager will be responsible for working alongside the Manager in support of the overall success of the Harwood House.
- Assistant Manager will be required to learn all of the job duties of a host, server, and runner; however, he/she will not be regularly scheduled in any of those roles. In the rare event that there is an urgent need for a server the Asst. Manager may fill in.
- Because leadership is crucial, the Assistant Manager is required to fill in for the Manager in times of absence (days off, PTO, etc.). There should always be management coverage on a daily basis.
- Training, guidance, and coaching of all FOH employees. In order for people to meet our expectations, they need to know what the expectations are. Like the Manager, the Assistant Manager is expected to ensure that all FOH employees are meeting the expectations of their roles.
-Become a master at all computer programs currently used in the Harwood House including Simphony, RezDiary, Orbital Shift, Microsoft Outlook, and more.
-May manage the QHSR wine program. This includes inventory, scheduling wine tastings, working with vendors, etc.
-Complete required reports timely as assigned by the Manager. (Weekly, Monthly, Quarterly, Yearly)
-Always problem solving. Remove barriers to task completion for team members.
-Relationship builder. Continually building and strengthening relationships with HH team, other department managers, and coworkers at QHSR.
-Take an active leading role in keeping a safe work environment to prevent accidents/injuries - respond urgently to resolve and report safety incidents that may happen.
-Infectious attitude. Promote a positive work environment/good team member morale, leading by example.
-Monitor and work with Manager to ensure compliance with applicable laws and regulations.
-Understanding that the Manager sets the direction for the department and the Assistant Manager collaborates with and helps ensure consistency, compliance, and departmental communication.
-Perform other related duties as requested by the Manager.
MINIMUM QUALIFICATIONS:
Knowledge / Education:
Skills:
Abilities:
Work Conditions:
Standing and walking at a very fast pace for long periods of time, bending to clean/wipe tables, carrying loads up to 50 lbs. (supplies, food trays, etc). Work in a fast-paced environment with changing priorities. May be called in to cover shifts at all hours. Must be able to work outside in the heat during the summer months – patio seating.
The above job description is intended to provide general guidelines and is not intended to provide an exhaustive list of work activities.
Full Time
$67k-84k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Restaurant (Harwood House) Assistant Manager positions, which can be used as a reference in future career path planning. As a Restaurant (Harwood House) Assistant Manager, it can be promoted into senior positions as a Fast Food Assistant Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Restaurant (Harwood House) Assistant Manager. You can explore the career advancement for a Restaurant (Harwood House) Assistant Manager below and select your interested title to get hiring information.