The Customer Service Representative provides efficient and accurate services to customers including, but not limited to, processing loan applications, daily transactions, delinquency management, and loan solicitations. They also profile new and existing customers to suggest and open quality loan accounts, control delinquency, and refer loan opportunities to the respective branch.

Below is a list of essential job functions. Additional responsibilities may be assigned in the position.

PROVIDE ENHANCED CLIENT SERVICE

Recommend quality loans for approval, as measured by delinquencies and other contributory factors. Discover customer needs, develop solutions, and implement plans to meet and exceed customer goals and expectations. Follows up with existing customers to ensure satisfaction and generate potential opportunities. Actively promote and market Holiday Financial products and services within the Corporation’s sales vision. Manage loan security interests of the branch through diligent efforts to perfect liens and maintain proper collateral insurance protections.

FOSTER OUR CULTURE

Be the source of exceptional client and employee experiences by demonstrating excellent communication skills through effective conversations and collaboration. Seek opportunities to support volunteerism in the local community. Maintain a professional and ethical image in appearance, communication, and actions.

PROMOTE DIGITAL AWARENESS

Accept changes and new technology to stay up to date with competitor and industry-wide solutions and standards. Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in technology and internal applications.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Process consumer loan applications in accordance with established policies and procedures; gathering all necessary information, which will allow proper underwriting to occur. Handle financial transactions within the scope of daily operations. Open new loan accounts and sell products and in accordance with established policies and procedures. Manage delinquency through mail correspondence, telephone contact and follow up, and in office discussions.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively seeks professional development (transfers suggestions into daily practice, participates well in staff meetings, adapts well to changes in processes and duties, e-learning electives). Successfully completes assigned e-learning courses.

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS : Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.

TECHNOLOGY SKILLS : Ability to use telephone systems and possess good computer skills including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT : The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more! Eligibility requirements apply.

EOE/AA: M/F/Vet/Disability

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