Job Description
Come join awinning team! Harrah'sPhiladelphia Casino and Racetrack has been ranked in the Top 10Work Places by Philly.com four years in a row and was the Number 1 Top Work Place in thePhiladelphia area for 2016! Our award winning team is on a mission to inspire grownups to play and we want you to come join the fun. With over 100,000 square feet of non-stopgaming action, the casino features over 2,400 slots machines, live racingoverlooking the Delaware River, 6 restaurants, and live entertainment!
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Service behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars and always projects Caesars in a positive light to guests.
Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Meets expected service delivery times as defined by departments service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.

• Possess knowledge of Cantonese-style cooking techniques and recipes.
• Cooks all food orders, including meat, fish, poultry, and related items in a quick, timely and accurate manner.
• Responsible for checking and ensuring an adequate supply of foods & seasonings at work station.
• Recognizes and corrects any product discrepancies and variations in quality, standards and specifications.
• Effectively coaches and assists other Cooks and Cook Intermediates in food product preparation
• Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.
• Broil, saute, steam, fry, poach, grill and prepare any and all foods needed for the guests orders.
• Prepares desserts, entrees, soups, and other foods of medium complexity according to directions.
• Reads food orders from the kitchen printer, prepares it and serves the food in an attractive manner, consistent with the recipes and plating guides.
• Operates steamer, oven, slicer and other cooking equipment; and controls food production to include Flattop, Fryer, and proper cooking times and temperatures.
• Ensures cleanliness of food preparation areas, by wiping down workstation and utensils before and after each assignment.
• Follows safety rules and keeps work area clean & orderly.
• Maintains and rotates dated food stock.
• Breaks down workstations, cleans & restocks.
• Maintains a clean and sanitary work environment as required by the Delaware County Health Department.
• Opens food service outlets in a timely fashion as instructed.
• Must be able to work various shifts and hours to include holidays and weekends.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications:
High school diploma or equivalent; Culinary Arts education preferred. Minimum of three years of restaurant cook experience required. Required to take and pass a Food Service Sanitation course within ninety (90) days of accepting the position.
Literacy and fluency in Cantonese preferred
Demonstrates Cantonese-style wok cooking and knowledge in Cantonese sauces, spices, and thickening agents
Ability to correctly lift and transport objects weighing up to 50 lbs.
Ability to work a minimum of 8 hours with appropriate mobility and endurance
Ability to work flexible time periods as required of a cook in a casino environment
Ability to recognize different cooking oils and their cooking temperatures
Ability to use knives, other hand-held instruments and other food preparation equipment
Must have a sense of urgency to serve customers properly
Ability to portion, prepare and present meat, poultry and fish
Additional skills required for Cantonese-style cooking
Ability to perform all duties of Specialty Cook Intermediate
Must be able to obtain and maintain PA Harness license.
Physical / Mental Demands:

• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack.
Excellent oral and written communication skills.
Must be fluent and literate in English.

• Must present a well-groomed appearance.

Must be able to respond calmly and make rational decisions when required.
Must be able to listen and respond to visual and aural cues.

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Theperks are countless here at Harrah's Philadelphia Casino and Racetrack !
•Benefit Options: Medical, Dental, Vision, Life Insurance, 401K
•FREE 24/7 Employee Cafeteria
•Free Parking for all employees
•Septa Public transportation drops riders off directly on property
•Employee Bonus Program
•Internal Promotion Opportunities
•Value in Diversity
•Excelling in Communication to ALL Employees
•Tuition Reimbursement program
Stick with Harrah's, and you can go places. Just climb aboard the mostprogressive career building system in the industry and hold on as CaesarsEntertainment helps you get where you want to be. With programs such as tuitionreimbursement, Exploring Supervisory Opportunities, and the company-wideinternal job posting system, you'll have every opportunity to turn your job atHarrah's into something more.
CaesarsEntertainment, Inc. is an Equal Employment Opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,national origin, gender, age, religion, disability, sexual orientation, veteranstatus, or marital status.