In this position you will deliver superior service to Fleet customers and dealers while building customer relationships. Provide a single point of contact for inquiries and requests from customers, dealers, Sales and other internal partners as they relate to servicing the Fleet portfolio. Responsible for timely follow-up on delegated items, and responsible for minimizing legal and financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from client services and remarketing at a high level of complexity. Experience in Customer Service and Collections is required for this role.
Job Title: Fleet Services, Intermediate
Location: Fort Worth, TX (100% onsite role, Monday-Friday)
What's the Job?

• Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOEs, substitution of collaterals, and restructures). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.
• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.
• Complete requests where possible in relation to account questions, title release and document and payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies. Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.
• Review unapplied incoming payments daily and research for posting instructions. Coordinate timely account dispositions and title release with the ART department.
• Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customers intention. Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.

What's Needed?

• High School Diploma required, BA/BS preferred
• 3-5 years of overall work experience including experience in the following:
  • 1 years in collections
  • 1 years in compliance
  • 2 years in customer service
  • 1 years in remarketing

What's in it for me?

• Medical, dental, vision benefits
• 401k
• Free access to our extensive online training and career development resources

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.