Revenue Operations Analyst

Acquia is a leader in the digital experience platform (DXP) market, and the only truly Open DXP. Being an Open DXP is Acquia’s pledge to a brighter digital tomorrow. It's part of our mission to shape a digital future that is safe, accessible, and available to all users without restrictions. We provide the world's most ambitious brands with products to embrace innovation and create customer moments that matter and the freedom to build tomorrow on their terms. 

Headquartered in Boston, we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by industry analysts, and named the 2024 #6 Best Places to Work in the U.S. by Builtin. We are Acquia. We are building for the future and we want you to be a part of it!

Overview

We are seeking a talented operations analyst to join our team and support the Sales and Account Management functions. This position requires an analytical professional who has a track record building business partnership and possesses a unique blend of analytical, process and strategic thinking capabilities.

The Revenue Operations Analyst is a key individual contributor and trusted source of information, driving efficiency of our teams through data analytics and insights. We thrive on data-driven decision making and will rely on this individual for analytical and operational support. This is a unique opportunity to learn about the Sales & Account Management functions at Acquia as well as being a key individual contributor to a fast paced sales organization.

What you’ll be responsible for:

• Manage the creation and maintenance of critical sales reports and dashboards
• Design, develop & deliver robust and scalable reporting relating to customer renewals and renewal management
• Contribute as a thought partner for sales leadership, with a focus on analytics and process infrastructure
• Serve as a contact for senior leadership on KPIs, managing both standard and complex requests through execution
• Provide sales support with timely responses to revenue operations JIRA tickets
• Quickly solve discrepancies and errors in the moment while helping develop long-term solutions
• Work cross-functionally with key stakeholders to improve internal processes and ensure consistency with business need
• Use data trends to identify, prioritize and scope key strategic initiatives/projects accordingly
• Build and maintain key documentation regarding our policies and sales processes; help enforce compliance at all levels
• Collaborate across teams to plan and execute ongoing automation improvements
• Leverage technical expertise to collaborate with Salesforce admin team and represent SFDC issues for system enhancements and maintenance 

What you’ll need to be successful:

• 3-5 years of relevant sales/business operations experience and experience using Salesforce
• Experience working with Account Management / Customer Success teams and metrics is preferred
• Sophisticated Excel skills and capable of interpreting/manipulating data
• A natural problem-solver who seeks out creative solutions using process technology
• Capable of translating technical information or complex concepts to internal customers and stakeholders
• Strong organizational skills, with the ability to work independently as well as in a highly collaborative environment
• Autonomous worker who requires little direction but thrives on collaborative projects
• Able to work on multiple projects and meet deadlines
• Extremely detail oriented with a focus on data quality and hygiene
• Exceptional analytical and quantitative skills

Thank you for considering Acquia, and we look forward to receiving your application. There’s no such thing as the perfect candidate. So, we’re not looking for someone who matches all of our criteria; we’re looking for someone with the potential to grow outward and upward. Regardless of how much of the criteria you meet, you should apply!

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.