OVERVIEW

The Care and Counseling Coordinator is responsible for providing administrative, project management and communications support for the Care & Counseling Pastor and the Director of Counseling, as well as the Care & Counseling Ministry. In addition, s/he is responsible for processing benevolence requests and coordinating weddings and funerals.

CHARACTER

S/he is a spiritually mature believer in a vital, growing relationship with Jesus Christ expressed in a commitment to humble, servant leadership and possesses a heart for the local church and wider kingdom of God.

ABOUT YOU

You are a task-oriented person who can maintain regular rhythms while also assisting in the launch of new initiatives. You are motivated and highly organized with a keen attention to detail. You have the ability to problem-solve, anticipate needs, and be resourceful. Your wisdom, compassion and kindness are displayed as you talk with people who are going through challenging situations. You strive first to listen and understand before responding. Your ability to empathize enables you to engage a broad range of people. You are collaborative, flexible, service-oriented and able to keep strict confidences. You are passionate about helping people and ensuring everyone is heard and comfortable with agreed-upon next steps. You know how important it is to maintain a positive attitude and keep things running smoothly. While you could work anywhere, using your gifts for God’s Kingdom gives you the most joy and fulfillment. Most importantly, you believe the gospel is the most important message ever, so seeing it advanced and lived out in people’s lives is of utmost importance to you.

ESSENTIAL FUNCTIONS

• Manage and coordinate promotion, creatives, registration, communication, materials, room reservations, scheduling, timelines, and logistics as needed for:
  • Counseling Ministries/Groups (GriefShare, DivorceCare, Shiloh Infertility Group, Boundaries, Regeneration, Mental Health Support Group, etc.)
  • Joyous Giving
  • Weddings
  • Funerals & Memorial Services
  • Care & Mercy Teams
• Process benevolence requests for financial assistance, receiving incoming phone calls, meeting with walk-ins, responding to electronic requests, and following the process through to completion.
• Manage calendars for Care & Counseling Pastor and Director of Counseling, discerning the nature of meeting requests and scheduling or redirecting as appropriate.
• Recruit and train volunteers for counseling groups, Care Team, Mercy Team, and Joyous Giving.
• Order gift cards and maintain disbursement records.
• Provide initial project management to help execute projects and goals and coordinate follow-up at critical times.
• Research various topics as needed for projects, benevolence, and initiatives.
• Take meeting minutes for various team and project meetings.
• Order books, supplies, and materials as needed and maintain an inventory of resources.
• Other support tasks as needed.
• Use volunteers where possible to accomplish tasks.

COMPETENCIES

• 3 years of administrative assistant experience
• Excellent written and verbal communication skills
• Mature in interpersonal relationships, with the ability to maintain confidentiality
• Strong organizational and time management skills
• Ability to problem solve
• Critical and analytical thinking
• Highly proficient with technology, including Microsoft Office applications

SCHEDULE

• 1x Per Week – Meet with the Care and Counseling Pastor
• 1x Per Week – Attend the weekly All Staff Meetings on Tuesday mornings.
• 1x Per Week – Attend the weekly All Staff Prayer Pause.
• 1x Per Year – Participate in the All-Staff Retreat, typically in June.
• Christmas Eve Easter Sunday Gatherings
• As Needed – Initiate/attend project-specific meetings
• As Needed - Sundays to support Care and Counseling initiatives.

RELATIONSHIPS

• Reports to the Pastor of Care and Counseling
• Works closely with the Director of Counseling
• Works closely with Administrative Assistants and Coordinators