Associate Technical Product Manager

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Are you a highly technical person with a passion for Business? Do you want to be at the center of the User Experience, Technology, and Business? The C&SP division of CTS has a great career opportunity as an Associate Product Manager for our Content Delivery Network (CDN) Product Suite. This role combines your strong technical Content Delivery expertise with business acumen and the User Experience. Product Management is a critical strategic role that focuses on maintaining and executing our CDN Product vision by growing new and existing Customer opportunities alongside our Sales and Finance teams. You will also have an integrated partnership with the talented Comcast CDN DevOps teams. Along with CDN technology, the role has Product ownership of Content Origins and Cloud Storage solutions for large-scale Direct-to-Consumer (D2C) Streaming media companies. This individual contributor position reports to the Sr Director of Product Management for CDN and offers a wide range of cross-functional collaboration. In addition to demonstrated technical expertise, the ideal candidate must have excellent communications skills and a strong business aptitude. Who does this role and the Product team work with? The Associate Product Manager role will have a unique opportunity to combine highly technical Computer Science and Software Development skills with real-world Product Management and sales. You will be working with the best and brightest product and technology minds at Comcast in service of the top streaming providers who are redefining how entertainment services are experienced by consumers. You will serve as a CDN champion for CTS customers while helping to bridge the gap between business and technical solutions to deliver products that video streaming customers love. You will work closely with Customers, CDN software engineers, account teams, and finance teams to guide Content Delivery product offerings. You will also have access to incredible ‘sister’ organizations within Comcast and world-class Vendors to help drive end-to-end Product vision and execution. What are some interesting challenges you'll be working on? CDN technology continues to evolve with an amazing runway of growth that has years of upward trajectory. Monetizing CDN technology, cloud-based Origin solutions, and highly evolving edge security is an exciting challenge that you need to be passionate about. Our customers are on the front edge of streaming technology with high expectations from Content Streaming Providers such as CTS and the C&SP organization Where can you make an impact? You'll join a team that is rapidly changing the landscape of content streaming services and redefining the industry through its video delivery infrastructure that powers the next generation of video distribution. You will have opportunities to redefine how content is enjoyed inside and outside the home on devices of consumers' choice. Major entertainment and sporting events provide you opportunities to innovate and offer new ways for content providers to deliver evolving technology to their customers. TRAITS that will make you highly successful in this role and at Comcast: • Curious and eager to learn • Customer and Product oriented • Self-driven and prepared • Dedicated and focused with a high sense of ownership • Excellent listener and communicator • Great collaborator and relationships builder • Logical and data-driven • A strategic and growth mindset • Comfortable with providing and accepting constructive feedback

Job Description

Core Responsibilities

• Subject Matter Expertise (SME) in IP Video streaming and Content Delivery (CDN) architecture including familiarity with CDN hardware, software, design, and implementation
• Expertise in HTTP URL structures, Domains, DNS, and Web delivery models using streaming protocols such as HLS and DASH
• Web delivery security knowledge such as Digital Rights Management (DRM), Tokenization, TLS, and Web Application Firewall solutions (WAF)
• Solid understanding of the CDN Industry and key providers such as Akamai, Edgio, Amazon CloudFront, Azure, CacheFly, Fastly, and Cloudflare
• Strong knowledge of Cloud-based processing, Storage, and Origin delivery for IP video and web objects such as AWS S3/CloudFront, Google Cloud, and Microsoft Azure
• Familiarity with how Client-Players interact with Streaming Content, Origins, and CDN’s
• Familiarity with Network routing, TCP/IP routing protocols, Network layers, and access control lists (ACLs)
• Utilize modern data tools to regularly assess and report on Origin, Storage, and CDN trending and performance
• Be ready to jump in a help solve operational issues as part of escalations
• Use your refined listening skills to champion customer needs and expectations
• Spend time with customers to understand what they need and why
• 2-4 years experience required

General Responsibilities

• Analyzes product management activities for several products, or one key product. Serves as a resource to other product managers, assisting them in the resolution of semi-complex problems or may lead them on larger projects.
• Accountable for profit and loss or budgetary management of assigned products.
• Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets.
• Evaluates technologies. Develops detailed product features and requirements and develops implementation plans. Participates in cross-functional teams to envision new product features.
• Coordinates with outside vendors and strategic partners to ensure that product initiatives are well-defined and delivered on time and within budget.
• Reviews pricing strategies to insure company profitability and competition in the marketplace. Performs periodic margin analysis.
• Makes product improvement recommendations to meet changing operational, sales and market needs.
• Coordinates among a wide range of cross-functional internal and external resources to ensure that products get to market per specifications, within budget and on schedule.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
• Three days per week in office, located in Centennial, Colorado.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree, Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $89,275.08 - $133,912.63

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.