Specialist, Customer Experience

Summary:

• Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.

Key Responsibilities:

• Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.
• Process all incoming sales orders including phone, web, email, EDI into ROI.
• Generate quotes on stock products.
• Complete all required shipping documentation for proper delivery of foreign orders.
• Perform invoicing as required including adding freight charges and billing customers.
• Process all credit card orders.
• Process daily incoming company mail.
• Provide administrative support for Sales Support, Sales, etc.
• Adhere to all ISO 9001 policies and procedures that govern our business.
• Performs other duties as assigned.

Education:

• High School Diploma, GED, or equivalent experience

Experience:

• 0-1 years’ prior relevant experience

Minimum Requirements/Qualifications:

• Ability to interact with customers in a professional manner
• Basic computer skills including Microsoft Office
• Excellent communications and customer service skills
• Good organizational and team related skills
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Strong work ethic and an ability to excel within a rapidly changing and growing organization