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Customer Success Manager
Cledara Denver, CO
$117k-161k (estimate)
Full Time 0 Months Ago
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sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Cledara is Hiring a Customer Success Manager Near Denver, CO

On the heels of our recent $20M Series A funding, we are aggressively growing our teams in our Denver, London, and Barcelona offices and looking for passionate, hungry people who are ready to take their careers to the next level.

We love our customers and strive to delight our customers at every interaction. From helping our customers understand and use Cledara when they first sign up to benefitting from our full range of features as their needs change, you'll grow and manage a self-directed customer journey that onboards quicker, fosters higher adoption and creates fans of the Cledara brand!

On the heels of our recent $20M Series A funding, we are aggressively growing our teams in our Denver, London, and Barcelona offices and looking for passionate, hungry people who are ready to take their careers to the next level.

Learn about Cledara and this role below. We look forward to hearing from you!

Tasks

Coordinate and deliver training sessions to ensure confidence in the Cledara platform and cultivate customer loyalty and accountability base that was largely self-service. You must have a strong understanding of the CS function, best practice processes, and how customers interact with software products. In this role you will:

  • Manage the success of a portfolio of Cledara SMB customers to deliver consistent value across the entire customer lifecycle
  • Coordinate and deliver training sessions to ensure confidence with the Cledara platform and cultivate customer loyalty and accountability
  • Work closely with the Customer Marketing team to deliver compelling thought leader content throughout their time with Cledara
  • Promote successful adoption, retention, and loyalty leading to a high growth and retention rate
  • Gain a deep understanding of our startup customers and how best to engage with different stakeholders for ongoing account growth and success in a lower-touch model
  • Perform data-driven reviews and analysis on customer data and synthesize complex information from various sources in simple, easy-to-understand language
  • Oversee and operationalize functions such as NPS, CSAT and health score measurement for leadership

Ideally, you are now in a place where you have a solid foundation in Customer Success at a startup and you are confident in taking the next step in your career to join a fast-paced, high-performing team to take everything you have learned to the next level.

About you:

  • Fluent English language communication skills are a must - you can easily chat via phone, email and Zoom
  • Experience with at least 2 years in a prior Customer Success role, preferably at a B2B SaaS startup w/ success owning customer lifecycle adoption, renewal/expansion for a 1:many customer cohort
  • You are comfortable with change and thrive working in a fast-paceience is a plus
  • Data-driven: You are very comfortable with data, trend analysis, asking questions, and digging for the answer.
  • Growth mindset: Ability to identify potential opportunities for enhancing customer engagement, you think creatively and get your hands dirty
  • You are comfortable with change and thrive working at a fast-pace
  • Huge opportunities for career development
  • Apple laptop with access to the latest productivity tools
  • A great work culture with regular work outings, company offsites and international travel
  • Centrally-located offices in Denver, Barcelona & London
  • Health, Dental and vision insurance

And above all, apply to this role if you want to:

  • Join a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time
  • Learn from some of the brightest people in the SaaS and Fintech industry
  • Work with bright curious people
  • Be challenged to stretch yourself to learn and grow
  • Join a strong culture of openness & transparency

Compensation:

$80K-90K depending on experience

Job Summary

JOB TYPE

Full Time

SALARY

$117k-161k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

05/30/2023

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

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