What are the responsibilities and job description for the Customer Success Manager - US position at SoSafe?
SoSafe has the drive to become the leading cybersecurity provider in Europe. Our award-winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025—we invite you to be part of the solution!
Are you passionate about driving long-term customer success and believe that a strong start is the foundation for lasting impact? At SoSafe, we’re on a mission to make the internet safer—and we’re looking for a Customer Success Manager to join our Denver team.
In this role, you’ll own the customer journey from the very beginning, ensuring a smooth onboarding experience that sets the stage for long-term success. You’ll guide customers through setup and activation, then continue to serve as their strategic partner, driving adoption, identifying growth opportunities, and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated, we’d love to hear from you.
Your Mission
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats, and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment dedicated to your professional growth.
What We Offer
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.
Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Are you passionate about driving long-term customer success and believe that a strong start is the foundation for lasting impact? At SoSafe, we’re on a mission to make the internet safer—and we’re looking for a Customer Success Manager to join our Denver team.
In this role, you’ll own the customer journey from the very beginning, ensuring a smooth onboarding experience that sets the stage for long-term success. You’ll guide customers through setup and activation, then continue to serve as their strategic partner, driving adoption, identifying growth opportunities, and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated, we’d love to hear from you.
Your Mission
- Be the key point of contact for a portfolio of US-based customers, from onboarding through renewal
- Manage the technical implementation of our Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
- Guide and advise customers on cybersecurity awareness measures, helping them maximise the impact of our platform
- Conduct business reviews, highlight ROI, and support renewal/upsell conversations
- Collaborate with cross-functional teams (Sales, Support, Product, etc.) to drive success of your customers
- Act as the voice of the customer internally by sharing feedback with our product development team
- Leverage the relationships you build to identify reference customers and case study candidates
- Customer-centric with a proactive and hands-on mindset, and strong motivation to make an impact in a fast growing company
- 2 years of experience in Customer Success, Onboarding, or Account Management—ideally within a SaaS company
- Comfortable handling technical setups and liaising with support or engineering teams when needed
- Strong communication and stakeholder management skills—able to handle commercial conversations confidently
- Able to manage multiple customers, tasks, and stakeholders in parallel
- Comfortable working both independently and as part of a collaborative, international team
- Interest in cybersecurity or willingness to learn quickly
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats, and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment dedicated to your professional growth.
What We Offer
- Competitive base commission
- Work/Life balance: 33 vacation days
- Wellbeing: Healthcare, Open Up
- Coming together for moments that matter: team events, local meet-ups
- And the list goes on: 401(k), Learning & Development Allowance, Tech Equipment, Referral Bonuses.
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.
Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Salary : $11
