» Child Care FSA (DCA) Benefit 

Responsibilities

• Engage with and assess customer device needs to deliver outstanding service.

• Resolve customer issues relating to equipment problems by repairing phones, tablets, and other consumer electronics.

• Stay up to speed on newly released and upcoming technology in the industry.

Qualifications

 • High School diploma or equivalent

• Face-to-face customer service experience

• Experience with product service support or troubleshooting electronics

• Selling accessories, device care along with smart watches, headsets and other like products

• Knowledge of mobile devices, operating systems, laptops, gaming systems, and other electronic devices

• Strong oral and written communication skills

• Strong teamwork and collaboration skills

• Basic knowledge of Microsoft Office or Google equivalent

• Ability to work flexible hours, including evenings, weekends, and holidays

• Sales experience is a big plus

• Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)