Our Stennis MS based client is looking for Service Desk Analyst. If you are qualified for this position, please email your updated resume in word format to
Service Desk Analyst Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Required Clearance: Top Secret/SCI Providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
• Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures;
• Provide operational support for all network and system components and conducts problem determination, escalation, and provides problem resolution;
• Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, and have a thorough understanding of networks and networking equipment). Basic Qualifications:
• 3-5 years of experience working with networks and performing Network administration/Troubleshooting
• Must be familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple task/events simultaneously and deliver on time. Desired Assets:
• DHS Experience
• Networking Certification
• Microsoft Certification
• Security
• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master’s degree.