Store Manager
About the Organization
MERCURYS MISSION:

To Embrace People,
Foster Relationships
and Spread Love -
One Greeting, One Connection,
One Relationship at a Time

We are a locally owned company founded in Woodinville in 1998. Over the years, we have grown to 11 Eastside locations, including our newest Flagship Roastery and Bakery, Redmond Cafe, Woodinville, and Bothell Drive locations. We have won numerous awards for our commitment to excellence.

We are intensely focused on providing the most memorable Customer Service, Organic Coffee, Specialty Beverage, and Bakery experiences throughout our diverse company platform and world-class Flagship Roastery and Bakery in Bellevue.

We invite you to be a part of a team that prides itself on three core principles:

COFFEE. CULTURE. COMMUNITY.
Location
#00 Headquarters
Shift
Various Shifts
Description

Location Manager: $20-25/HR Average $7-$12/HR in Tips!

Position Overview: Ability to lead and enhance its current processes, in addition core responsibilities include scheduling, revenue, cost control, engage with customers and execute core competencies. Execute company initiatives, lead by example, provide coaching and counseling of direct reports. Ability to work with cross functional teams, participate in team meetings, have a high level of confidentiality and work ethics.

Essential Functions:

• Always uphold the Mercurys Coffee Co. Mission statement
• Demonstrate and apply daily a general knowledge of business operations including how to drive sales, schedule to identified labor targets and reduce costs
• Ability to direct, manage direct reports and execute KPI's
• Proven ability to coach and develop employees with a "promote from within" mentality
• A role model that embodies Mercurys standards for their team
• Organizing schedules, daily tracking of employees' hours, and recording payroll data (i.e. sick time)
• Provides excellent customer service every time based on the Mercurys Coffee Co. 5 Core Principles
• Ensures that customers' orders are made to Mercurys quality standards and are delivered in timely manner
• Provides in the moment coaching and monthly feedback using Mercurys performance management tools (30, 60, 90 and annual reviews)
• Can effectively lead team meetings
• Good math skills and ability to use a POS system, balance tills and complete banking deposits as needed
• Resolve all customer complaints and ensure the customer leaves satisfied
• Consistently performs all opening/closing and end of shift tasks as assigned
• Adheres to all food safety and sanitation standards
• Always punctual and has reliable transportation
• Effective problem solver with an acute awareness to escalate issues to Management as needed
• Leads all store operations including but not limited: external, internal, accounting, facilities

Mercurys offers a competitive benefits package:

• Employee Rewards Program
• Training and Development
• Employee Recognition
• Industry Leading Tips
• Health and Wellness Program
• Instant Pay
• Medical
• Vision
• Dental
• Supplemental Insurance
  • MDLive
  • Knowledge of Finanaical Education (KOFE)
  • Well Card Savings Program

Mercurys Coffee Co. 5 Core Principles

#1 Customer Service - We pride ourselves on having the best customer service in the industry! We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact. We always show them how important they are to us.

#2 Quality- The coffee we serve is always 100% Organic Arabica Coffee and directly sourced with farmer partners. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.

#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity! We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams.

# 4 Cleanliness- Keeping a location clean must be a team effort. From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment.

#5 Speed- We never compromise quality or speed, but speed is always essential to every transaction. Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.

Mercurys Coffee Co. Mission Statement

To embrace people,

Foster Relationships

and Spread Love -

One Greeting, One Connection

One Relationship at a Time.

Position Requirements

Requirements:

• High School Diploma or GED
• Establish and maintain food handlers permit
• Adhere to Mercurys Coffee NDA policy
• Strong verbal and customer service skills
• Flexible schedule to fit the needs of the business
• Developed critical thinking to make equitable decisions
• Previous management experience in a retail environment
• Previous ordering/receiving and inventory management is preferred
• Solid understanding of P&L and ability to lead and manage staff
• Must be a team player and perform well under pressure
• Ability to recognize, understand, manage, and reason with emotions
• Ability to perform repetitive bending, reaching, standing, and motion of the wrists and hands for 6-7 hours per day
• Ability to lift 40 lbs. regularly
• Fun, outgoing personality with excellent work ethic and a positive attitude

Manager Core Competencies:

• Communication
• Profitable Thinking
• Leadership
• Time-Management
• Teamwork and Professionalism

EOE Statement
Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. Please contact careers@mercurys.com for accommodations to the application process
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This position is currently accepting applications.