** Customer Service Representative I**

**Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO01484 Showing 1 location **Job Details**

**Description**

**PRIMARY JOB RESPONSIBILITIES**

- Responsible for processing customer (external and internal) transactions in an accurate and professional manner.

- Ability to develop customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.

- Exhibits computer proficiency in completing customer banking transactions.

- Performs operational processes to complete banking transactions.

- Compliance with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability. Topics include, but are not limited to, Bank Secrecy Act, Anti Money Laundering, the Office of Foreign Asset Control (OFAC), etc.

- Actively participates in sales programs as assigned by management and cross?sell additional products and services to new and existing customers to enhance account relationships.

- Establishes a good image for the Bank by maintaining professional at all times.

- Assists other staff as needed and performs other duties as awarded by management.

**SUPERVISORY RESPONSIBILITIES**This job has no supervisory responsibilities.

**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous cash handling and customer service experience preferred.

**LANGUAGE SKILLS**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**MATHEMATICAL SKILLS**Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

**REASONING ABILITY**Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

**CERTIFICATES, LICENSES, REGISTRATIONS**Valid drivers license will be required if requested to travel for this position; Bilingual skills helpful.

**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Further, this job description is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of any employee under his/her supervision. I further understand that employment is at the will of the employer and either the employer or the employee may at any time terminate the employment with or without cause. I further understand that no representations, promises or commitments made by supervisors or other company representatives relating to this position or duration of employment are binding on the company.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)