Assists with local on-site and off-site support for firm-sponsored functions/meetings, including a deep understanding and knowledge of network infrastructure, lab internal networks, and the network.
• Communicate and work with fellow specialists, personnel, and key stakeholders to deliver the best experiences to our clients
• Communicate and manage relationships with vendors
• Knowledge of configuration and deployment of new hardware/software that will be utilized for session/location
• Management and upkeep of location networking infrastructure
• Engage with various technology teams to analyze and resolve networking issues
• Management of various technologies, (MSFT Surface Hubs, Surface Studios, iPads, etc.)
• Managements of AV technologies (Crestron, Video walls, Projection Walls, AV Matrix, Cameras, Digital Signage, Microphone systems, etc.)
• Support a variety of standard applications used during meetings (Mural, Miro, Mentimeter, etc)
• Support various video conferencing software for client meetings, (MSFT Teams, Zoom, WebEx, BlueJeans)
• Knowledge of a variety of applications (Analogway, Ventuz, Lightkey, AppSpace, QSYS, Solstice)
• Knowledge in variety of operating systems (Win10, Win11, MacOS) for OEM and enterprise deployment
• Knowledge of using Service Now for ticket tracking, KB documentation, and various tasks
• Ability to lead and manage calls to execute troubleshooting steps and deployment
• Ability to rapidly learn new hardware and software and optimize sessions at wave space location.
• Maintain a thorough understanding of the Technology organization and service offerings in order to identify how best to address end-user technology needs and incidents
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel