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Customer Experience Associate
Atrium Staffing New York, NY
$60k-80k (estimate)
Full Time | Business Services 3 Months Ago
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Atrium Staffing is Hiring a Customer Experience Associate Near New York, NY

Our client, a luxury British fragrance brand is seeking a Customer Experience Associate to join their team!

Salary/Hourly Rate:

$20 – $24/hr based on experience

Position Overview:

The Customer Experience Associate modifies daily report and send to the sales team. The Customer Experience Associate also loops in teams if any tracking or order status appears.

Responsibilities of the Customer Experience Associate:

  • Review & process EDI orders – including all correspondence both internal & external, as well as reporting
  • Review & process SAS orders – including all correspondence both internal & external
  • Review & process any Free of Charge orders
  • Review & accept or reject web orders flagged for fraud
  • Review inbound docs for any order errors
  • Update & modify any orders (EDI, SAS, or web) for OOS
  • Generate CI’s, as requested
  • Review & process any returns

Qualifications of the Customer Experience Associate:

  • SAP is a must!
  • Beauty/Fashion experience – a plus
  • Local resident – a plus (one or two days in New York Office)
  • Sales
  • Operations
  • Logistics
  • CX Manager
  • SAP
  • Outlook
  • Excel

Education Requirements:

  • Bachelor’s degree is required

Benefits:

  • Atrium Care package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$60k-80k (estimate)

POST DATE

01/27/2023

EXPIRATION DATE

07/18/2023

WEBSITE

atriumstaff.com

HEADQUARTERS

NEW YORK, NY

SIZE

200 - 500

FOUNDED

1995

TYPE

Private

CEO

REBECCA CENNI

REVENUE

$200M - $500M

INDUSTRY

Business Services

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About Atrium Staffing

Atrium Staffing provides payroll, recruiting and staffing services for IT, retail and manufacturing sectors.

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The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Associate job description and responsibilities

Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.

04/05/2022: Columbia, SC

Customer experience associate may also create and track metrics to quantify the customer experience.

03/30/2022: Fayetteville, NC

Customer service representatives typically use a telephone, computer, and other office equipment.

02/22/2022: Long Beach, CA

As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

04/01/2022: Anchorage, AK

Responding to questions with positive language can greatly affect how the customer hears the response.

04/01/2022: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Associate jobs

Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.

02/04/2022: Buffalo, NY

Customer experience associate have a proven track record for building excellent customer experiences.

01/30/2022: Springfield, OH

Customer experience associates at these companies should be data-driven and focused on building relationships.

04/10/2022: Bismarck, ND

A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.

03/18/2022: Reno, NV

The best Customer Experience Associate have a deep knowledge of how their companies’ products work.

02/03/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Experience Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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