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Customer Experience Associate

Atrium Staffing
New York, NY Full Time
POSTED ON 1/20/2023 CLOSED ON 7/18/2023

What are the responsibilities and job description for the Customer Experience Associate position at Atrium Staffing?

Our client, a luxury British fragrance brand is seeking a Customer Experience Associate to join their team!

Salary/Hourly Rate:

$20 – $24/hr based on experience

Position Overview:

The Customer Experience Associate modifies daily report and send to the sales team. The Customer Experience Associate also loops in teams if any tracking or order status appears.

Responsibilities of the Customer Experience Associate:

  • Review & process EDI orders – including all correspondence both internal & external, as well as reporting
  • Review & process SAS orders – including all correspondence both internal & external
  • Review & process any Free of Charge orders
  • Review & accept or reject web orders flagged for fraud
  • Review inbound docs for any order errors
  • Update & modify any orders (EDI, SAS, or web) for OOS
  • Generate CI’s, as requested
  • Review & process any returns

Qualifications of the Customer Experience Associate:

  • SAP is a must!
  • Beauty/Fashion experience – a plus
  • Local resident – a plus (one or two days in New York Office)
  • Sales
  • Operations
  • Logistics
  • CX Manager
  • SAP
  • Outlook
  • Excel

Education Requirements:

  • Bachelor’s degree is required

Benefits:

  • Atrium Care package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Salary : $20 - $24

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