Description
BASIC QUALIFICATIONS
EDUCATION/TRAINING:
•Minimum of a high school diploma or GED is required
SKILLS:
•Demonstrate excellent customer service, organizational and communication skills
•Proficiency in computer skills to include the use of Gmail, Word and Excel as well as the ability to learn new applications
•Have good judgment, problem solving and decision-making skills
•Ability to prioritize
•Ability to operate standard office equipment
•Communication to appropriate party/ supervisors
•Conduct work responsibilities in quiet efficient manner
EXPERIENCE:
•Experience in a customer service role preferred
•General office experience preferred
GENERAL RESPONSIBILITIES:
•Understanding of state and federal healthcare laws and regulations
•Provide outstanding hospitality for all residents, families, visitors, potential residents
•Welcome and support the hospitality of the Holland Christian Home community
•General administrative duties
•Work with both the staff and residents to secure smooth functioning of our Home
•Notify appropriate staff
STANDARD REQUIREMENTS:
•Support the Mission, Values and Vision of the Holland Christian Home
•Understand and honor the Christian principles of the organization
•Demonstrate an understanding of the Residential Living principles, including resident choice, privacy, independence, and dignity in all interactions with residents
•Demonstrate an understanding of the aging process, cognitive impairments, Alzheimer's and other dementias
•Ensure all assigned user ID codes and passwords for accessing resident / facility information are kept confidential; ensure the departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines
•Report known or suspected incidents of fraud to the Administrator
•Report any known or suspected unauthorized attempt to access facility's information system
•Maintain HIPAA compliance as well as confidentiality of all data, including resident, employee and operations data
•Exhibit concern for safety and well-being of staff, residents, families, and visitors
•Report regularly throughout work day to the Administrator/ Designee
•Maintain a pleasant home like environment while conducting responsibilities
ESSENTIAL DUTIES:
•Answer external and internal phone calls
•Operate Visitor Management System with printing visitor badge
•Direct visitors / guest / vendors/ deliveries
•Assist residents with shredding
•Help stuff mailings, as need
•Provide directions
•Direct delivery's- (FedEx, USPS, UPS) etc.
OTHER DUTIES:
•Assist with special projects when necessary
•Timely completion of all required in-services
•Must be present for at least one mandatory annual fire drill
•Must participate in annual N95 Fit Testing
•All other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned
HOURS OF WORK:
•As per department schedule