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SUMMARY OF POSITION AND RESPONSIBILITY:
Allied Interior Solutions is seeking a people-focused, execution-oriented Director of
Installation / Field Services. The Director’s main priorities will be to standardize field
operations, collaborate with stakeholders to align and provide clear strategic priorities, and
lead the implementation of a new customer service platform. They will be an engaged leader
and a change champion, with the ability to influence, negotiate, and provide solutions to our
customers
Essential Functions: Leadership:
• Lead the Installation / Field Services department for Allied Interior Solutions.
• Employee development, including coaching, mentoring, and finding opportunities for
improvement, at both the individual contributor and manager levels
• Inspire exemplary followership via action and integrity; build a winning team culture focused
in continuous improvement
• Consistently work to build an effective team via detailed employee development plans and
by supporting the recruitment of top talent
• Foster a culture of “Extreme Ownership” and accountability, ensuring associates understand
their objectives and are provided with the tools and guidance needed to succeed
• Motivate employees and drive cohesive cross-functional work atmosphere with a positive
attitude
• Provide leadership and support to resolve high-pressure customer service issues, including
product performance issues
Operations:
• Employ a data driven approach to problem solving, ensuring strategic decision-making
utilizing reporting and analytics tools
• Develop and implement effective KPI’s to measure and improve accountability; provide
clarity regarding inefficiencies, and drive the overall performance of the department
• Manage items with significant impact to top line revenue and cost reduction; provide robust
support for overall business growth
• Act as a clear advocate for the customer and as a steward for the company, following up to
ensure expectations of internal and external customers are exceeded
• Identify systemic business issues and leverage team expertise and problem-solving tools to
identify root-causes; effectively manage and implement countermeasures to drive a
sustainable business advantage
• Ensure all processes are documented and improved
• Develop and drive accountability around daily management and monthly KPIs
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
QUALIFICATIONS (EDUCATION, CERTIFICATIONS AND/OR TRAINING):
Preferred Education:
Required Experience:
technical management, multi-location management role that requires customer interaction
Preferred Experience:
ESSENTIAL SKILLS, KNOWLEDGE, ABILITY AND MENTAL REQUIREMENTS:
Work Environment: This position will be performed in both an office environment, as well as on active job sites.
Physical Demands: This position will involve walking, standing, and navigating construction sites, as well as lifting items weighing up to 50 lbs.
Travel Required: This position will require travel to job sites across the Dallas-fort Worth metro area, as well as to our other office locations in Texas (Austin, Houston, Lubbock, and DeSoto) and Oklahoma (Durant)
About Allied Stone: A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices. With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology we create a seamless client experience that results in unrivaled finished spaces.
Allied Stone Offers
Affirmative Action/EEO Statement:
Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
$136k-159k (estimate)
06/02/2024
06/15/2024
alliedstoneinc.com
LUBBOCK, TX
500 - 1,000
1999
TOMMY LOWRIE
$50M - $200M
Durable Manufacturing
At Allied Stone, we are truly a unique and exceptional provider of granite kitchen countertops and bathroom vanities in Texas and Oklahoma. Customers have the advantage of selection, fabrication, and installation at one place. Our turn-key service saves time and money while ensuring the highest quality in materials. Our showrooms are conveniently located in Dallas, Houston, Austin, Lubbock, and Durant for both our retail customers and commercial builders. The benefit of having multiple showrooms spread from Oklahoma to Southern Texas allows us to service customers throughout the region and in ...
the surrounding communities. We are able to provide master fabrication and installation of granite countertops, bathroom vanities, shower surrounds, and wall features. Retail customers are able to select from a large range of inventory to complete their entire home in as little as one visit to our showroom. We specialize in natural stone slabs including granite, marble, and quartz countertops to name a few. Our mission is to provide our customers with a boutique experience ensuring personal attention and the highest quality in materials available. Visit one of our showrooms today to become inspired and experience the difference.
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