Manager of Business Systems and Technology

Who we are

All Access Equipment is a leader in selling and servicing specialized access equipment in North America. Our main products include tracked Mobile Elevating Work Platforms (MEWPs), trailers, stump grinders and chippers. We are the exclusive distributor of CMC aerial lifts in North America and we love it! We have a passion for helping businesses work safely, efficiently and in some of the most hard to reach places you can imagine.

What we do

At All Access Equipment, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first class customer experience! We have on staff experts in Sales, Operations, Parts, Logistics, and Customer Service that make us a leader in the industry and ensure our customers satisfaction.

Who we are looking for

Are you a highly engaged self-starter that can work both cooperatively and independently? Are you able to build relationships and communicate effectively with all departments? We are looking for a bright, energetic and organized individual to take on this exciting opportunity. We have an amazing team of experienced and trained personnel who love what they do. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different? If so then our company is the right place for you!

The Job

Our Manager of Business Systems and Technology position is responsible for managing the Computer Systems Analyst team and working with a team of IT professionals to design, implement and maintain the systems we use to operate our business. In this position, you will ensure the secure and effective operation of all computer systems, hardware, and software used within the company. The Business Systems Manager may also be tasked with ensuring that all employees have access to the software they need to do their jobs effectively. This might include creating training programs or writing user manuals so that everyone on the team knows how to use the new system.

Job Responsibilities

• Develop and manage information systems and provide architectural and technical inputs to the relevant projects.
• Serve as the primary point of contact for all business systems, applications, and integrations
• Guide Business Systems Analysts and users.
• Analyze, design, and implement process improvement changes across different departments.
• Collaborate with technology teams and business users to manage implementation, training options and support.
• Review efficiency of latest software.
• Analyze potential solutions to ensure future needs.
• Generate and manage quality control reports, management reports, status reports, and system assessment reports.
• Calculate return on investment and execute project activities with a focus on providing efficient and cost-effective solutions.
• Create and review technology RFPs.
• Manage user cases, bugs, and feature requests for various business systems.
• Plan and implement effective testing processes to ensure that deliverables adhere to standards.
• Use appropriate project management methodologies (e.g. Agile, Waterfall, etc) to organize, schedule, and deliver projects on time and on budget.
• Manage a team of computer systems analysts and developers

Technologies We Use:

• Google Suite
• Microsoft Suite
• Asana and other project management software
• Salesforce

Required Skills/Abilities

• Extensive experience leading and managing teams
• Strong communication skills for explaining technical processes in simple terms
• Strong experience working on back-end business related systems such as ERP, Finance, and CRM
• Proven experience with SaaS based CRM and ERP platforms such as Salesforce, Netsuite, SugarCRM, or Hubspot
• Proven experience with cloud-based SaaS and PaaS technologies such as AWS, Azure, or Google Cloud
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Analytical skills to evaluate data and make informed decisions
• Understanding of and experience implementing IT best practices around security, system reliability, financial systems, or systems used in manufacturing
• Business acumen
• Ability to program and review code in Java, Javascript, Python, APEX, C , C#, Ruby or other major programming language
• Strong knowledge of database systems
• Experience working in or leading a DevOps environment

Education

• Minimum of Bachelor's degree in Business Systems, Management Information Systems, Computer Science or related field

Desired Qualifications

• Ability to efficiently use a Laptop PC and office software
• Experience in customer service or technical support

Benefits

• 8 Paid holidays
• 15 days PTO per year
• 401k
• FSA
• Health, Dental & Vision benefits options
• Company Paid Life Insurance
• Supplemental Life Insurance
• Legal Plan
• Pet Insurance
• EAP
• Tuition reimbursement (approval required)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

All Access Equipment is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Weekly pay
• Yearly pay

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Wilmington, MA 01887: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• working in a Salesforce CRM environment: 2 years (Required)
• Systems Management: 5 years (Required)
• People Management: 5 years (Required)

Work Location: One location

Salary : $120,000