Professional Objectives: To deliver spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience. Estheticians must portray a professional self-image and master treatment/product technical knowledge and skills. Estheticians are expected to invest in self-education to ensure growth.

Position Activities and Responsibilities:

• Ability to perform all facial treatments offered on the spa menu according to protocols and rituals

• Interacts cooperatively with other spa team members to provide a seamless guest experience

• Discovers guests’ needs and makes appropriate treatment and home care recommendations 

• Presents warm, gracious and professional persona toward guests and co-workers

• Adheres to a high professional image standard such as dress, appearance, language, and lifestyle

• Practices the highest standard of sanitation, neatness, and visual presentation

• Actively builds repeat clientele

• Attends and participates in all general and team meetings

• Assists with laundry and spa cleaning, even if an assistant is available

• Maintains treatment suite inventory and other organizational tasks

• Attends all in-house training and commits to outside continuing education

• Attends monthly, weekly and daily shift line up meetings

• Open to coaching, roleplaying and improvements to perfect skills

• Participates in all aspects of marketing/special events planning and execution

• When asked, evaluates potential new team members for various positions

• Assists new team members

• Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety

• Adheres to work schedule and has good work ethics

• Is a team player and assists others whenever asked

• Maintains a positive and professional attitude

• Sets and achieves goals and targets

Desired Qualifications:

• Valid esthetic license 

• Specialized skills and knowledge of facial protocols and knowledge of aromatherapy, and equipment 

• Guest service oriented with the ability to deliver the ultimate spa experience

• Ability to follow protocols and directions

• Passion for continuing education

• A professional work ethic and image

Behavioral Characteristics:

• Guest service oriented

• Enjoys team environment and interaction with co-workers

• Excellent communications skills

• Flexible and cooperative

• Good organizational skills and follow-through

• Able to multi-task and improvise on the spur of the moment

• High energy, able to work in a fast-paced environment

• Good with time management, prompt, completes treatments within assigned time 

• Good sense of humor

• Self-motivated and positive

• Able to work well under pressure

• Welcomes change

• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations: 

• Monthly target and goal achievements​ /_ ______

• Average service volume per guest:​​_________

• Average service upgrades per guest:​_________

• Average home care volume per guest:​_________

• Guest retention rate:​​​​_________

• Referral generation rate:​​​_________

• Attendance​​​​​_________

• Guest satisfaction rating​​​_________

• Knowledge and skills​​​​_________

• Attitude​​​​​_________

• Image​​​​​​_________

• Teamwork ​​​​​_________

• Work ethic​​​​​_________

Other expectations are outlined in the performance review.