Job description

THOUGHTFUL HEATING & COOLING SERVICES

Founded in 2011 by Devin and Brooke Skipper, Salt Air Heating & Cooling is driven by a profound commitment to ensure families' comfort and financial well-being. With a strong local focus on New Hanover, Brunswick, and Pender counties, our company provides comprehensive maintenance, installation, and service solutions for both residential and commercial clients. At Salt Air, we are dedicated to making homes and businesses comfortable, ensuring happiness, and alleviating financial burdens for our valued customers.

Our Culture

Our company culture is grounded in a deep sense of commitment to our customers and our community. We believe in fostering a collaborative and supportive environment where every team member's dedication and expertise are valued and recognized. With a focus on integrity, innovation, and a passion for providing comfort, we work together to exceed expectations and make a positive impact on the lives of our customers.

Our Values

• Safety First: We prioritize the safety of our team members and customers above all else, ensuring a secure and healthy work environment.
• Integrity Always: We conduct ourselves with unwavering honesty and ethical standards in all our actions, building trust with our clients and colleagues.
• Amazing Service: We are dedicated to delivering exceptional service, going the extra mile to exceed customer expectations and create lasting positive experiences.
• Accountability: We take ownership of our responsibilities and actions, delivering on our commitments and driving success through personal accountability.
• No Gossip: We foster a culture of respect and professionalism, refraining from gossip and negative talk, and instead focusing on constructive communication.
• Finish Strong: We believe in giving our best until the very end, demonstrating resilience and determination to achieve outstanding results in every endeavor.

Why Join Us

• Meaningful Purpose: Joining Salt Air Heating, Cooling, & Electrical means becoming part of a company that is passionately dedicated to making homes and businesses comfortable while alleviating financial burdens for our customers. Your work will directly impact the well-being and happiness of families in New Hanover, Brunswick, and Pender counties.
• Supportive Culture: At Salt Air, you'll be embraced by a culture that values and recognizes every team member's dedication and expertise. We foster a collaborative and respectful environment where integrity, innovation, and a shared passion for providing comfort are celebrated. Join us to be a part of a supportive team where your contributions matter.
• Competitive Compensation and Benefits: We offer competitive pay, performance-based pay or bonuses, medical, dental, and vision benefits, a 401(k) with matching, company vehicles, continued education opportunities, an employee discount, and more. Your well-being and professional growth are important to us, and we provide the tools, training, and support for your success. Join our team to thrive both personally and professionally

Pay

• $15.00-$18.00/hour
• Available Performance Based Pay or Bonus

Benefits

• Medical, Dental, andVision
• 401(k)
• 401(k) / Matching
• Continued Education
• Employee Discount
• Job Training
• Open Door Policy
• Paid Holidays
• Promote within
• PTO
• Referral Program
• Uniforms
• Volunteer Programs

Responsibilities

• Customer Inquiries: Answer incoming calls from customers and vendors, providing information, addressing inquiries, and ensuring a positive customer experience.
• Appointment Scheduling: Efficiently schedule service and sales appointments based on customer needs, coordinating with relevant teams for optimal scheduling.
• Service Coordination: Liaise with service teams to ensure timely and accurate dispatch of technicians or sales representatives to customer locations.
• Customer Retention Assistance: Assist in customer retention efforts by addressing customer concerns, providing solutions, and promoting additional services or products when applicable.
• Order Processing: Process customer orders, service requests, and sales transactions accurately and promptly.
• Issue Resolution: Resolve customer issues and complaints promptly, demonstrating effective problem-solving skills and ensuring customer satisfaction.
• Information Documentation: Maintain detailed and accurate records of customer interactions, including call logs, service requests, and appointment schedules.
• Product Knowledge: Stay informed about company products and services to effectively communicate information to customers and vendors.
• Communication Liaison: Act as a communication liaison between customers, vendors, and internal teams, facilitating clear and concise information exchange.
• Feedback Collection: Gather customer feedback on services or products, providing valuable insights to improve overall customer satisfaction.
• Team Collaboration: Collaborate with other customer service representatives, sales teams, and service technicians to ensure a cohesive and efficient workflow.
• Data Entry: Accurately enter and update customer information in the company's database, ensuring data integrity and completeness.
• Adherence to Policies: Adhere to company policies and guidelines while interacting with customers, ensuring compliance with service standards and regulations.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Salt Air Heating & Coolingwill reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

Job requirements

• Prior experience in a relevant role is an advantage
• Strong verbal and written communication skills.
• Ability to provide excellent customer service professionally
• Basic computer skills and familiarity with relevant software applications
• High level of attention to detail to ensure accuracy in data entry and customer interactions
• Effective time management skills to handle multiple tasks and prioritize workload
• Ability to handle sensitive information with discretion and maintain confidentiality
• Successful completion of a drug screening test
• Successful completion of a background check
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."