What are the responsibilities and job description for the Application Support Engineer position at Aerotech, Inc.?
Do you have a passion to make a hands-on impact while working with precision machinery? Do you love a challenge and strive to help customers solve their toughest problems? If so, we solve these types of challenges for our customers, and we are looking for people who share the same passion that we do.
You will have an opportunity to make a difference everyday at Peak Metrology. Located within our parent company, Aerotech, we have a focus on building metrology equipment for high-tech customers and specialize in surface metrology and inspection machinery. We have a world wide customer base and support many different markets, most of which are in high tech.
Position Summary
We are currently hiring an Application Support Engineer to work out of our headquarters in Pittsburgh, PA.
The Application Support Engineer will manage the application development of surface metrology processes on automated machines. This position works closely with customers and internal engineering resources to solve application-specific metrology challenges. Once the application is solved and the machines are built, this position will help the customer install the equipment at their facility while also supporting ongoing application use over the life of the machinery.
Essential Functions
- Be the expert in using and applying automated metrology tools and software to solve customer-specific applications
- Review customer documentation and analyze customer applications
- Interact with customers to define application requirements
- Assist in testing and qualifying customer parts by measuring them on in-house lab metrology systems
- Work with sales and systems engineering groups to quote customer machinery
- Front and back-end customer support regarding machine hardware, software, and measurement processes
- Install and support equipment onsite at customer facilities in North America and Europe (travel up to 40%), including refining application requirements, participating in machine installation and training, and/or supporting machines that are already in the field
- Train customers on how to use the equipment
Minimum Qualifications
- 3 years of customer application and equipment support experience, preferably with metrology equipment and/or automation equipment
- Bachelor of Science Degree (BS) in Mechanical or Electrical Engineering from an accredited college or university is preferred
- Hands on electrical and mechanical experience in diagnosing and troubleshooting machinery
- Understanding of geometric tolerances and the ability to read and interpret technical drawings
- Effective verbal and written communication skills
- Strong analytical and problem solving skills
- Ability to participate in a multi-functional team
- Desire to work in a fast-paced and growing business
What You’ll Love About Us
We are a growing organization in an expanding market for automated machinery. This growth also means that we will continue to invest in our products and people. This leads to many opportunities for you to make an impact and learn new skills. Furthermore, we provide a flexible work environment and excellent benefits. Finally, we have built our business around our employees and strive to create a culture of excitement and inclusion that builds the future of work for our people.
As an Equal Employment Opportunity/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.
The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company. The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.
