Technical Support Analyst for a Specialty Pharmacy Benefit Manager. Looking for candidates excited by a fast-paced environment with a start-up culture and the benefit of working remotely. Healthcare experience is a plus, but not required. Join a team of driven individuals who have a passion for continuous improvement as we continue to find new ways to provide cost savings to our clients in a landscape of ever-increasing healthcare costs. We are s...
MUST be local to Somerset, NJ for Hybrid work. MUST Have ERP experience. preferably financial applications / modules. IT Business Analyst / Local Track Lead. Ownership of the progress. Responsible for driving the activities on the ground within the respective tracks together with global track lead. Contributing with business knowledge and application insight. Gathering and detailing business requests and user stories in collaboration with busines...
MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model. Establish processes and procedures based on best practice to formalize and enhance the Service Desk function. Set support criteria and metrics to optimize service desk workflow and performance management. Collaborate with project teams, application development, infrastructure t...
MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model. Establish processes and procedures based on best practice to formalize and enhance the Service Desk function. Set support criteria and metrics to optimize service desk workflow and performance management. Collaborate with project teams, application development, infrastructure t...
Client: Global Insurance, Annuities, and Employee Benefits Provider. Role: IVR Product Owner. Type: Contract/Contract-to-Hire. Work Arrangement: Fully remote. (may need to attend company-wide meetings onsite at local office up to 3x/year). Job Description. Serve as Product Owner for IVR Applications that supports MetLife Global Customer Service and Operations. Partner and collaborate with the businesses to gain a thorough understanding of the con...
MUST be local to Somerset, NJ for Hybrid work. IT Business Analyst / Local Track Lead. Ownership of the progress. Responsible for driving the activities on the ground within the respective tracks together with global track lead. Contributing with business knowledge and application insight. Gathering and detailing business requests and user stories in collaboration with business process owners and super users. Responsible for translating business ...
