Service Manager - Network Operations

Experis IT Luxembourg is actively looking for a Service Manager – Network Operations (m/f) for one of its clients in Luxembourg.

Main tasks:

• Oversee the end-to-end management of the service.
• Drive service evolution and innovation, support the adoption of new technologies and modernization such as infrastructure migration management.
• Ensure compliance with SLAs, KPIs and ITIL best practices, and propose continuous improvements.
• Lead incident, problem and change management processes.
• Identify and implement automation solutions for operational efficiency.
• Monitor and analyze network performance.
• Act as the main point of contact between our client, suppliers and operational teams, and collaborate with internal teams and external suppliers.
• Organize and lead regular service review meetings.
• Ensure effective documentation and knowledge management.

Skills required:

• Proven experience (5 years) in IT service management.
• Experience in large-scale network infrastructure migration and modernization.
• Expertise in SDN solutions (Cisco ACI, VMware NSX, OpenStack, etc.)
• OR in DNS, load balancing (F5), proxies and virtualization
• OR in WAN technologies such as MPLS, SD-WAN, VPN and cloud-based network solutions.
• Knowledge of cloud networking concepts.
• In-depth knowledge of network protocols, IP addressing, routing, traffic management and QoS.
• Experience in automating network operations.
• Proficiency in ITIL practices, Agile/Scrum methodologies is a plus.
• C1 level English
• Ability to communicate with technical and non-technical people.

If you are interested by this opportunity, do not hesitate to apply here or to contact me directly : marie.spet@experis.lu