Demo
Customer Support Advisor
Salary: £33,600
40 hours per week
Introduction
We’re looking for an empathetic and driven Customer Support Advisor to join our team at The Aldury (BH12 4NA) and Fernhill (BH22 9AW)- Access to your own vehicle is essential for this role.
You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.
About you
You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.
You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.
Essential requirement- Business insurance is essential due to travel during work hours
About Colten Care
We’re a local, family-owned, award-winning care home group, with an outstanding reputation within the industry thanks to our amazing people and our focus on keeping the resident at the heart of everything we do – “It’s All About Me.”
All 21 of our nursing homes are rated good or outstanding by the CQC, our national regulator. We provide the perfect blend of luxurious comfort and clinical excellence, ensuring residents enjoy a better quality of later life.
Benefits
Uniform provided
Excellent inductions, training and ‘on the job’ support
Real career progression opportunities
Annual pay review
Choice of hot or cold meals and drinks on duty
Contributory pension scheme
Background checks at no cost to you.