Demo
Job title: Digital Support Officer
Salary: Between £22,500 - £30,000
Contract: Permanent & Full-Time
Location: Lower House Lane, Liverpool, L11 2SF
How the role fits within the wider business
Role Summary:
This is an exciting time for the Cobalt Digital and Transformation team. Significant investment is planned in infrastructure, systems and new staffing resource and you will be part of a dynamic, innovative team with wide-ranging responsibilities to deliver digital and transformational change across the whole organisation.
The Digital Support Officer role will be first point of contact for the Digital Help Desk, responsible for resolving problems quickly and effectively. The role requires an individual who is pro-active and enthusiastic, and able to work as part of a team to deliver an excellent service for our colleagues. You will also help train new members of staff on some basic uses of our systems and applications, as well as providing the new hardware colleagues need to complete their role effectively.
This is a development role so you will be working closely with Digital colleagues across Applications, Project Management, Infrastructure, Networking and Cyber Security and Data, as well as with colleagues in the Transformation team to understand ways we can improve our service provision to colleagues and the wider organisation. The role will be provided with a wide range of learning and training opportunities so that you are able to build your skills and expertise rapidly.
The post holder will work with individuals and teams across the organisation in delivery of the Digital Support function.
To view the full recruitment pack please follow the link here
In return, Cobalt Housing offers 28 working days per annum (based on a 5-day working week) plus bank holidays, plus 3 additional days for Christmas shutdown, up to 5 additional holidays added with length of service. Furthermore, you will have the option to join the company pension scheme, be entitled to occupational sick pay, enhanced maternity/paternity leave, gym allowance (up to £20 per month), cycle-to-work scheme, childcare allowance, and training/development opportunities. For more details on Cobalt's benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/
Cobalt Housing has a 35 hour standard working week Monday to Friday, 09:00 – 17:00, and we are currently in the middle of looking at a more hybrid and flexible way of working, as we realise that work/life balance has never been so important.
Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
To apply for the role of Digital Support Officer at Cobalt, please email an up to date CV and covering letter, or, send us a video explaining how you meet the essential criteria that are set out in the table below. If you also meet some of the desirable criteria, please tell us about that too. Send your application to recruitment@cobalthousing.org.uk by 18th July 2024.
If you have any questions at all, or would like to have a discussion about the role before applying, please email sequoia.chapman@cobalthousing.org.uk.
We look forward to receiving your application.
Job Types: Full-time, Permanent
Pay: £22,000.00-£30,000.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in Liverpool