Operations Officer

Job Description

1. Supervise and coordinate daily activities to ensure prompt and efficient service delivery to users at all times.
2. Lead and supervise staff to maintain service standards in line with contract terms and company expectations. Manage and train staff to ensure consistent, high-quality performance.
3. Prepare and maintain accurate records for quality control, cost management, and personnel performance, in line with best management practices. Ensure the timely completion of all scheduled tasks according to required standards.
4. Conduct regular site inspections and address any issues promptly. Build and maintain positive relationships with clients and staff in accordance with company policies.
5. Ensure staff adherence to Quality, Environmental, Health & Safety standards while performing duties. Monitor compliance with legal requirements as well as company procedures and systems.
6. Prepare operational performance reports and provide actionable recommendations for improvement.
7. Attend customer feedback and resolve service-related issues efficiently and professionally.
8. Take a hands-on approach in performing the duties outlined in the contract scope as required.
9. Support the drive of recruitment initiatives to attract and hire good talent.

Job Requirements

1. A hands-on approach with strong leadership skills, capable of effectively training, guiding, and coaching staff to achieve performance excellence.
2. Ability to work efficiently under pressure and thrive in a fast-paced, dynamic environment.
3. Strong multitasking abilities with a creative, solution-oriented approach to problem-solving.
4. Minimum of a Diploma with 2 years of relevant experience in housekeeping; however, candidates with substantial relevant experience may also be considered, regardless of formal qualifications.
5. Bilingual proficiency is preferred, along with experience working in a diverse, multicultural workforce.
6. PC literate with strong written and verbal communication skills to effectively interact with staff and clients.
7. Good interpersonal skills to get along well with users and staff at all levels