Customer Success Manager

Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

Reporting to Account Directors, the Customer Success Manager will manage existing accounts in the public sector, this key role drives improving the delivery team's performance results with strong operations, execution, efficiency, and scale.

The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within accounts in the public sector. Customer Success Manager plays a pivotal role in ensuring the company’s growth and reputation by fostering long-term, successful customer relationships. This position requires a blend of strategic thinking, and operational prowess, to drive success within the accounts assigned.

Key Responsibilities:

• As advocate for the Customer, define key business requirements, understand and anticipate Customer’s needs
• Lead commercial discussions with Customer to drive revenue for the company
• Identify customer needs and collaborate with other internal teams to ensure customer success with special emphasis on adoption, expansion and renewals
• Partner with the Sales organization to drive adoption, growth and retention in your portfolio
• Plan and execute product and systems implementations (e.g. UAT, SIT, live production, CR/VO) to ensure smooth deployment
• Work alongside the wider team to implement solutions, ensuring that the product development, deployment, and Customer onboarding are delivered on time
• Support business outcomes for Customer helping them realize value from the product through continuous improvement in product design, delivery practices and customer satisfaction by understanding business needs
• Manage use case pipeline, account manage and act as point of contact for Customer’s feedback and issues
• Provide product knowledge to Customers and drive resolution in a timely and proactive manner
• Drive and support expansion plan for existing use cases and drive user adoption
• Form strong relationships with customers, keeping them fully engaged and supported, liaising with both technical and business focused audience

Qualifications:

• Degree in Engineering, Business, Marketing or equivalent qualifications
• 3 to 5 years of Customer Relationship management experience